FCC Consumer Complaints – 25 December 2025
Introduction
On Thursday, 25 December 2025, the Federal Communications Commission recorded 225 consumer complaints relating to telecommunications services, complaint volume fell from 503 complaints the previous day. Complaints were reported across 40 states and territories, with California slightly ahead of the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 225
- States & territories reporting
- 40
- Most common issue
- Billing (61)
- Most reported state/territory
- California (33)
Where the complaints came from
Reports recorded on 25 December 2025 show 225 complaints originating from 184 cities across 40 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 33 | 14.7% |
| Florida | 20 | 8.9% |
| Washington | 16 | 7.1% |
| New York | 13 | 5.8% |
| Texas | 12 | 5.3% |
| Michigan | 10 | 4.4% |
| Ohio | 10 | 4.4% |
| Pennsylvania | 9 | 4.0% |
| Georgia | 8 | 3.6% |
| Massachusetts | 8 | 3.6% |
| Other states and territories | 86 | 38.2% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 153 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 153 | 68.0% |
| Internet | 47 | 20.9% |
| TV | 15 | 6.7% |
| Radio | 7 | 3.1% |
| Accessibility | 3 | 1.3% |
Phone complaints
153 complaints were recorded in this category, representing 68.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 39 | 25.5% |
| Billing | 37 | 24.2% |
| Equipment | 24 | 15.7% |
| Availability (including rural call completion) | 23 | 15.0% |
| Number Portability (keeping your number if you change providers) | 15 | 9.8% |
| Cramming (unauthorized charges on your phone bill) | 8 | 5.2% |
| Interference (including signal jammers) | 3 | 2.0% |
| Privacy | 2 | 1.3% |
| Slamming (change of your carrier without permission) | 2 | 1.3% |
The remaining complaints in this category were spread across several issues, including Unwanted Calls, Billing and Equipment.
Internet complaints
47 complaints were recorded in this category, representing 20.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 44.7% |
| Availability | 11 | 23.4% |
| Speed | 7 | 14.9% |
| Equipment | 4 | 8.5% |
| Interference | 2 | 4.3% |
| Privacy | 2 | 4.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.