FCC Consumer Complaints – 26 December 2025
Introduction
A total of 636 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 26 December 2025, this represented an increase from the 225 complaints recorded the previous day. Reports were received from 49 states and territories, with Florida recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 636
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (227)
- Most reported state/territory
- Florida (88)
Where the complaints came from
The 636 complaints recorded on 26 December 2025 originated from 408 cities across 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 88 | 13.8% |
| California | 78 | 12.3% |
| New York | 62 | 9.7% |
| Texas | 54 | 8.5% |
| Pennsylvania | 28 | 4.4% |
| North Carolina | 26 | 4.1% |
| Georgia | 23 | 3.6% |
| Washington | 22 | 3.5% |
| Illinois | 21 | 3.3% |
| Ohio | 21 | 3.3% |
| Other states and territories | 213 | 33.5% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 484 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 484 | 76.1% |
| Internet | 108 | 17.0% |
| TV | 31 | 4.9% |
| Radio | 6 | 0.9% |
| Emergency | 4 | 0.6% |
| Accessibility | 2 | 0.3% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
484 complaints were recorded in this category, representing 76.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 227 | 46.9% |
| Billing | 113 | 23.3% |
| Availability (including rural call completion) | 52 | 10.7% |
| Equipment | 31 | 6.4% |
| Number Portability (keeping your number if you change providers) | 30 | 6.2% |
| Cramming (unauthorized charges on your phone bill) | 15 | 3.1% |
| Privacy | 9 | 1.9% |
| Interference (including signal jammers) | 5 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
108 complaints were recorded in this category, representing 17.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 53.7% |
| Availability | 20 | 18.5% |
| Interference | 12 | 11.1% |
| Equipment | 9 | 8.3% |
| Speed | 5 | 4.6% |
| Privacy | 4 | 3.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
31 complaints were recorded in this category, representing 4.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 11 | 35.5% |
| Availability | 8 | 25.8% |
| Loud Commercials | 6 | 19.4% |
| Equipment | 3 | 9.7% |
| Indecency | 2 | 6.5% |
| Interference | 1 | 3.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 227 complaints relating to unwanted calls on this date, representing 35.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 487-2785 | 9 | 4.0% |
| (877) 419-6664 | 8 | 3.5% |
| (877) 417-0613 | 6 | 2.6% |
| (888) 352-6777 | 6 | 2.6% |
| (877) 417-0245 | 5 | 2.2% |
| (877) 419-1118 | 4 | 1.8% |
| (855) 909-0936 | 3 | 1.3% |
| (800) 677-1569 | 2 | 0.9% |
| (833) 487-2792 | 2 | 0.9% |
| (833) 588-3812 | 2 | 0.9% |
Key patterns
- Irs Services was reported slightly more often than other service types.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (833) 487-2785 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.