FCC Consumer Complaints – 30 December 2025
Introduction
A total of 1163 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 30 December 2025, this was higher than the 964 complaints recorded the day before. Submissions were made from 51 states and territories, with California accounting for the highest number of complaints at 194. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1163
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (432)
- Most reported state/territory
- California (194)
Where the complaints came from
A total of 1163 complaints were recorded on 30 December 2025, with reports originating from 746 cities in 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 194 | 16.7% |
| Texas | 87 | 7.5% |
| New York | 84 | 7.2% |
| Florida | 76 | 6.5% |
| North Carolina | 58 | 5.0% |
| Georgia | 54 | 4.6% |
| Pennsylvania | 43 | 3.7% |
| Colorado | 37 | 3.2% |
| New Jersey | 37 | 3.2% |
| Virginia | 36 | 3.1% |
| Other states and territories | 456 | 39.2% |
Location highlight
Complaints in California were reported across 101 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 909 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 909 | 78.2% |
| Internet | 194 | 16.7% |
| TV | 39 | 3.4% |
| Radio | 12 | 1.0% |
| Emergency | 7 | 0.6% |
| Accessibility | 2 | 0.2% |
Phone complaints
909 complaints were recorded in this category, representing 78.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 432 | 47.5% |
| Billing | 238 | 26.2% |
| Availability (including rural call completion) | 77 | 8.5% |
| Equipment | 64 | 7.0% |
| Number Portability (keeping your number if you change providers) | 45 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 27 | 3.0% |
| Privacy | 15 | 1.7% |
| Interference (including signal jammers) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
| Junk Faxes | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
194 complaints were recorded in this category, representing 16.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 96 | 49.5% |
| Availability | 48 | 24.7% |
| Interference | 17 | 8.8% |
| Equipment | 14 | 7.2% |
| Speed | 10 | 5.2% |
| Privacy | 9 | 4.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
39 complaints were recorded in this category, representing 3.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 59.0% |
| Availability | 8 | 20.5% |
| Loud Commercials | 5 | 12.8% |
| Indecency | 3 | 7.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 432 complaints relating to unwanted calls were recorded on this date, representing 37.1% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 909-0936 | 19 | 4.4% |
| (833) 588-3812 | 11 | 2.5% |
| (833) 487-2799 | 5 | 1.2% |
| (833) 487-2801 | 5 | 1.2% |
| (888) 352-6777 | 4 | 0.9% |
| (833) 510-1080 | 3 | 0.7% |
| (410) 617-9825 | 2 | 0.5% |
| (866) 288-7643 | 2 | 0.5% |
| (866) 959-1149 | 2 | 0.5% |
| (877) 419-6664 | 2 | 0.5% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (855) 909-0936 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.