FCC Consumer Complaints – 31 December 2025
Introduction
On Wednesday, 31 December 2025, 884 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1163 complaints recorded the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 884
- States & territories reporting
- 48
- Most common issue
- Billing (287)
- Most reported state/territory
- California (112)
Where the complaints came from
A total of 884 complaints were recorded on 31 December 2025, with reports originating from 609 cities in 48 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 112 | 12.7% |
| Texas | 72 | 8.1% |
| Florida | 70 | 7.9% |
| New York | 67 | 7.6% |
| Georgia | 38 | 4.3% |
| Washington | 35 | 4.0% |
| Virginia | 32 | 3.6% |
| Pennsylvania | 31 | 3.5% |
| Arizona | 27 | 3.1% |
| Illinois | 27 | 3.1% |
| Other states and territories | 373 | 42.2% |
What the complaints were about
The complaints recorded on this date fell into 4 different complaint categories. Phone accounted for the largest share, with 701 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 701 | 79.3% |
| Internet | 150 | 17.0% |
| TV | 24 | 2.7% |
| Radio | 9 | 1.0% |
Phone complaints
701 complaints were recorded in this category, representing 79.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 272 | 38.8% |
| Billing | 200 | 28.5% |
| Availability (including rural call completion) | 71 | 10.1% |
| Equipment | 62 | 8.8% |
| Number Portability (keeping your number if you change providers) | 45 | 6.4% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.6% |
| Privacy | 15 | 2.1% |
| Interference (including signal jammers) | 10 | 1.4% |
| Slamming (change of your carrier without permission) | 5 | 0.7% |
| Junk Faxes | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
150 complaints were recorded in this category, representing 17.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 78 | 52.0% |
| Availability | 34 | 22.7% |
| Interference | 14 | 9.3% |
| Speed | 11 | 7.3% |
| Equipment | 8 | 5.3% |
| Privacy | 5 | 3.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
272 complaints relating to unwanted calls were recorded on this date, accounting for 30.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 909-0936 | 10 | 3.7% |
| (833) 487-2801 | 6 | 2.2% |
| (833) 588-3812 | 6 | 2.2% |
| (844) 509-3315 | 6 | 2.2% |
| (833) 487-2803 | 3 | 1.1% |
| (833) 487-2792 | 2 | 0.7% |
| (833) 487-2795 | 2 | 0.7% |
| (833) 487-2799 | 2 | 0.7% |
| (833) 510-1081 | 2 | 0.7% |
| (843) 826-2609 | 2 | 0.7% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 909-0936 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.