FCC Consumer Complaints – 1 January 2026
Introduction
On Thursday, 1 January 2026, 440 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 884 complaints the previous day. Complaints were reported across 48 states and territories, and California generated the highest number of submissions with 75 complaints. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 440
- States & territories reporting
- 48
- Most common issue
- Billing (140)
- Most reported state/territory
- California (75)
Where the complaints came from
The 440 complaints recorded on 1 January 2026 were submitted from 326 cities across 48 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 75 | 17.0% |
| Florida | 36 | 8.2% |
| New York | 35 | 8.0% |
| Texas | 32 | 7.3% |
| Pennsylvania | 29 | 6.6% |
| New Jersey | 18 | 4.1% |
| North Carolina | 17 | 3.9% |
| Georgia | 16 | 3.6% |
| Illinois | 12 | 2.7% |
| Ohio | 11 | 2.5% |
| Other states and territories | 159 | 36.1% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 290 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 290 | 65.9% |
| Internet | 104 | 23.6% |
| TV | 31 | 7.0% |
| Emergency | 10 | 2.3% |
| Radio | 4 | 0.9% |
| Accessibility | 1 | 0.2% |
Phone complaints
290 complaints were recorded in this category, representing 65.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 94 | 32.4% |
| Unwanted Calls | 84 | 29.0% |
| Equipment | 32 | 11.0% |
| Availability (including rural call completion) | 30 | 10.3% |
| Number Portability (keeping your number if you change providers) | 21 | 7.2% |
| Cramming (unauthorized charges on your phone bill) | 14 | 4.8% |
| Interference (including signal jammers) | 7 | 2.4% |
| Privacy | 5 | 1.7% |
| Slamming (change of your carrier without permission) | 3 | 1.0% |
Billing and Unwanted Calls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
104 complaints were recorded in this category, representing 23.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 37.5% |
| Availability | 24 | 23.1% |
| Interference | 14 | 13.5% |
| Speed | 12 | 11.5% |
| Equipment | 8 | 7.7% |
| Privacy | 7 | 6.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
31 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 9 | 29.0% |
| Billing | 7 | 22.6% |
| Interference | 6 | 19.4% |
| Availability | 4 | 12.9% |
| Loud Commercials | 4 | 12.9% |
| Privacy | 1 | 3.2% |
The remaining complaints in this category were spread across several issues, including Indecency, Billing and Interference.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.