FCC Consumer Complaints – 2 January 2026
Introduction
On 2 January 2026, the Federal Communications Commission recorded 865 consumer complaints relating to telecommunications services, this was higher than the 440 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 865
- States & territories reporting
- 51
- Most common issue
- Billing (313)
- Most reported state/territory
- California (104)
Where the complaints came from
On 2 January 2026, the 865 complaints recorded by the Federal Communications Commission were reported from 626 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 104 | 12.0% |
| Texas | 76 | 8.8% |
| Florida | 60 | 6.9% |
| New York | 50 | 5.8% |
| Illinois | 35 | 4.0% |
| Georgia | 32 | 3.7% |
| Pennsylvania | 32 | 3.7% |
| Massachusetts | 29 | 3.4% |
| North Carolina | 28 | 3.2% |
| Washington | 28 | 3.2% |
| Other states and territories | 391 | 45.2% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 643 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 643 | 74.3% |
| Internet | 169 | 19.5% |
| TV | 37 | 4.3% |
| Radio | 7 | 0.8% |
| Emergency | 6 | 0.7% |
| Accessibility | 3 | 0.3% |
Phone complaints
643 complaints were recorded in this category, representing 74.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 235 | 36.5% |
| Billing | 200 | 31.1% |
| Availability (including rural call completion) | 76 | 11.8% |
| Equipment | 60 | 9.3% |
| Number Portability (keeping your number if you change providers) | 32 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 20 | 3.1% |
| Interference (including signal jammers) | 7 | 1.1% |
| Privacy | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 5 | 0.8% |
| Junk Faxes | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
169 complaints were recorded in this category, representing 19.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 100 | 59.2% |
| Availability | 32 | 18.9% |
| Equipment | 12 | 7.1% |
| Interference | 9 | 5.3% |
| Privacy | 9 | 5.3% |
| Speed | 7 | 4.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
37 complaints were recorded in this category, representing 4.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 35.1% |
| Indecency | 12 | 32.4% |
| Availability | 5 | 13.5% |
| Interference | 3 | 8.1% |
| Loud Commercials | 3 | 8.1% |
| Equipment | 1 | 2.7% |
The largest share of complaints in this category related to Billing and Indecency, with fewer reports falling into other issue types.
Unwanted calls
235 complaints relating to unwanted calls were recorded on this date, accounting for 27.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 509-2929 | 8 | 3.4% |
| (866) 959-0957 | 5 | 2.1% |
| (877) 419-6664 | 5 | 2.1% |
| (833) 487-2806 | 4 | 1.7% |
| (843) 826-2609 | 3 | 1.3% |
| (833) 487-2805 | 2 | 0.9% |
| (844) 509-3315 | 2 | 0.9% |
| (201) 932-2137 | 1 | 0.4% |
| (210) 257-2298 | 1 | 0.4% |
| (213) 296-8177 | 1 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (844) 509-2929 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.