FCC Consumer Complaints – 3 January 2026
Introduction
On Saturday, 3 January 2026, the Federal Communications Commission recorded 697 consumer complaints relating to telecommunications services, this was lower than the 865 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 697
- States & territories reporting
- 51
- Most common issue
- Billing (218)
- Most reported state/territory
- California (113)
Where the complaints came from
The 697 complaints recorded on 3 January 2026 were submitted from 498 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 113 | 16.2% |
| Florida | 58 | 8.3% |
| Texas | 49 | 7.0% |
| New York | 42 | 6.0% |
| Georgia | 31 | 4.4% |
| North Carolina | 28 | 4.0% |
| Virginia | 27 | 3.9% |
| Arizona | 25 | 3.6% |
| Illinois | 25 | 3.6% |
| Michigan | 25 | 3.6% |
| Other states and territories | 274 | 39.3% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 510 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 510 | 73.2% |
| Internet | 133 | 19.1% |
| TV | 22 | 3.2% |
| Radio | 21 | 3.0% |
| Emergency | 7 | 1.0% |
| Accessibility | 2 | 0.3% |
| Request for Dispute Assistance | 2 | 0.3% |
Phone complaints
510 complaints were recorded in this category, representing 73.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 168 | 32.9% |
| Billing | 143 | 28.0% |
| Equipment | 62 | 12.2% |
| Availability (including rural call completion) | 61 | 12.0% |
| Number Portability (keeping your number if you change providers) | 36 | 7.1% |
| Cramming (unauthorized charges on your phone bill) | 18 | 3.5% |
| Privacy | 12 | 2.4% |
| Interference (including signal jammers) | 8 | 1.6% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
133 complaints were recorded in this category, representing 19.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 65 | 48.9% |
| Availability | 41 | 30.8% |
| Speed | 10 | 7.5% |
| Equipment | 9 | 6.8% |
| Privacy | 6 | 4.5% |
| Interference | 2 | 1.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 168 complaints relating to unwanted calls on this date, representing 24.1% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 509-2929 | 8 | 4.8% |
| (866) 959-0957 | 5 | 3.0% |
| (800) 303-7006 | 2 | 1.2% |
| (800) 677-1569 | 2 | 1.2% |
| (833) 588-3812 | 2 | 1.2% |
| (844) 753-0784 | 2 | 1.2% |
| (855) 909-0820 | 2 | 1.2% |
| (855) 909-0936 | 2 | 1.2% |
| (888) 258-3710 | 2 | 1.2% |
| (213) 708-1268 | 1 | 0.6% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (844) 509-2929 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.