FCC Consumer Complaints – 4 January 2026
Introduction
A total of 499 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 4 January 2026, this represented a decline from the 697 complaints recorded the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 499
- States & territories reporting
- 49
- Most common issue
- Billing (159)
- Most reported state/territory
- California (73)
Where the complaints came from
The 499 complaints recorded on 4 January 2026 originated from 370 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 73 | 14.6% |
| Texas | 46 | 9.2% |
| Florida | 41 | 8.2% |
| New York | 33 | 6.6% |
| Illinois | 26 | 5.2% |
| Pennsylvania | 24 | 4.8% |
| Michigan | 21 | 4.2% |
| North Carolina | 16 | 3.2% |
| Colorado | 14 | 2.8% |
| Georgia | 14 | 2.8% |
| Other states and territories | 191 | 38.3% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 345 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 345 | 69.1% |
| Internet | 101 | 20.2% |
| TV | 30 | 6.0% |
| Radio | 14 | 2.8% |
| Accessibility | 5 | 1.0% |
| Emergency | 4 | 0.8% |
Phone complaints
345 complaints were recorded in this category, representing 69.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 100 | 29.0% |
| Unwanted Calls | 85 | 24.6% |
| Availability (including rural call completion) | 57 | 16.5% |
| Equipment | 54 | 15.7% |
| Number Portability (keeping your number if you change providers) | 21 | 6.1% |
| Cramming (unauthorized charges on your phone bill) | 17 | 4.9% |
| Privacy | 8 | 2.3% |
| Slamming (change of your carrier without permission) | 2 | 0.6% |
| Interference (including signal jammers) | 1 | 0.3% |
Complaints in this category covered a range of issues, including Billing, Unwanted Calls and Availability (including rural call completion).
Internet complaints
101 complaints were recorded in this category, representing 20.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 49.5% |
| Availability | 21 | 20.8% |
| Interference | 13 | 12.9% |
| Speed | 9 | 8.9% |
| Equipment | 4 | 4.0% |
| Privacy | 4 | 4.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
30 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 9 | 30.0% |
| Availability | 8 | 26.7% |
| Indecency | 6 | 20.0% |
| Loud Commercials | 5 | 16.7% |
| Equipment | 1 | 3.3% |
| Interference | 1 | 3.3% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
Unwanted calls
85 complaints relating to unwanted calls were recorded on this date, accounting for 17% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (800) 355-3010 | 5 | 5.9% |
| (833) 487-2801 | 3 | 3.5% |
| (843) 826-2609 | 2 | 2.4% |
| (213) 569-7158 | 1 | 1.2% |
| (313) 768-3883 | 1 | 1.2% |
| (315) 975-5149 | 1 | 1.2% |
| (401) 426-9625 | 1 | 1.2% |
| (443) 443-1178 | 1 | 1.2% |
| (518) 750-1721 | 1 | 1.2% |
| (562) 752-8180 | 1 | 1.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (800) 355-3010 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.