FCC Consumer Complaints – 5 January 2026
Introduction
On Monday, 5 January 2026, the Federal Communications Commission recorded 1065 consumer complaints relating to telecommunications services, complaint volume increased from 499 complaints the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1065
- States & territories reporting
- 49
- Most common issue
- Billing (361)
- Most reported state/territory
- California (143)
Where the complaints came from
The 1065 complaints recorded on 5 January 2026 originated from 714 cities across 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 143 | 13.4% |
| Florida | 97 | 9.1% |
| Texas | 96 | 9.0% |
| New York | 55 | 5.2% |
| Georgia | 42 | 3.9% |
| Illinois | 42 | 3.9% |
| Pennsylvania | 37 | 3.5% |
| Maryland | 34 | 3.2% |
| New Jersey | 34 | 3.2% |
| Arizona | 33 | 3.1% |
| Other states and territories | 451 | 42.3% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 788 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 788 | 74.0% |
| Internet | 208 | 19.5% |
| TV | 33 | 3.1% |
| Radio | 18 | 1.7% |
| Emergency | 11 | 1.0% |
| Accessibility | 5 | 0.5% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
788 complaints were recorded in this category, representing 74.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 322 | 40.9% |
| Billing | 224 | 28.4% |
| Availability (including rural call completion) | 92 | 11.7% |
| Equipment | 58 | 7.4% |
| Number Portability (keeping your number if you change providers) | 42 | 5.3% |
| Cramming (unauthorized charges on your phone bill) | 20 | 2.5% |
| Privacy | 11 | 1.4% |
| Interference (including signal jammers) | 10 | 1.3% |
| Junk Faxes | 5 | 0.6% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
208 complaints were recorded in this category, representing 19.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 119 | 57.2% |
| Availability | 42 | 20.2% |
| Equipment | 18 | 8.7% |
| Interference | 15 | 7.2% |
| Speed | 10 | 4.8% |
| Privacy | 4 | 1.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
33 complaints were recorded in this category, representing 3.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 51.5% |
| Availability | 5 | 15.2% |
| Loud Commercials | 4 | 12.1% |
| Equipment | 3 | 9.1% |
| Indecency | 3 | 9.1% |
| Interference | 1 | 3.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 322 complaints relating to unwanted calls were recorded on this date, representing 30.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 509-2929 | 13 | 4.0% |
| (315) 204-3900 | 7 | 2.2% |
| (833) 510-1084 | 4 | 1.2% |
| (843) 826-2609 | 3 | 0.9% |
| (866) 959-0957 | 3 | 0.9% |
| (833) 487-2803 | 2 | 0.6% |
| (833) 487-2806 | 2 | 0.6% |
| (844) 509-2967 | 2 | 0.6% |
| (855) 909-0936 | 2 | 0.6% |
| (877) 419-6664 | 2 | 0.6% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (844) 509-2929 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.