FCC Consumer Complaints – 9 March 2026
Introduction
On Monday, 9 March 2026, 959 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 401 complaints recorded the day before. The complaints came from 54 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 959
- States & territories reporting
- 54
- Most common issue
- Unwanted Calls (356)
- Most reported state/territory
- California (113)
Where the complaints came from
On 9 March 2026, the 959 complaints recorded by the Federal Communications Commission were reported from 656 cities across 54 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 113 | 11.8% |
| Florida | 79 | 8.2% |
| Texas | 73 | 7.6% |
| Illinois | 54 | 5.6% |
| New York | 41 | 4.3% |
| Georgia | 38 | 4.0% |
| Colorado | 34 | 3.5% |
| Virginia | 32 | 3.3% |
| North Carolina | 29 | 3.0% |
| Ohio | 27 | 2.8% |
| Other states and territories | 439 | 45.8% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 725 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 725 | 75.6% |
| Internet | 171 | 17.8% |
| TV | 39 | 4.1% |
| Radio | 17 | 1.8% |
| Accessibility | 4 | 0.4% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
725 complaints were recorded in this category, representing 75.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 356 | 49.1% |
| Billing | 177 | 24.4% |
| Availability (including rural call completion) | 63 | 8.7% |
| Equipment | 47 | 6.5% |
| Number Portability (keeping your number if you change providers) | 34 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 16 | 2.2% |
| Privacy | 16 | 2.2% |
| Interference (including signal jammers) | 9 | 1.2% |
| Junk Faxes | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
171 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 90 | 52.6% |
| Availability | 38 | 22.2% |
| Equipment | 17 | 9.9% |
| Interference | 14 | 8.2% |
| Speed | 10 | 5.8% |
| Privacy | 2 | 1.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
39 complaints were recorded in this category, representing 4.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 30.8% |
| Availability | 10 | 25.6% |
| Loud Commercials | 8 | 20.5% |
| Indecency | 6 | 15.4% |
| Interference | 2 | 5.1% |
| Equipment | 1 | 2.6% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
Unwanted calls
A total of 356 complaints relating to unwanted calls were recorded on this date, representing 37.1% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 398-2896 | 5 | 1.4% |
| (315) 215-8154 | 3 | 0.8% |
| (866) 959-0917 | 3 | 0.8% |
| (866) 959-1080 | 3 | 0.8% |
| (315) 208-3940 | 2 | 0.6% |
| (786) 429-0860 | 2 | 0.6% |
| (833) 588-3768 | 2 | 0.6% |
| (855) 909-0815 | 2 | 0.6% |
| (866) 959-1387 | 2 | 0.6% |
| (202) 995-2759 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 398-2896 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.