FCC Consumer Complaints – 12 March 2026
Introduction
The Federal Communications Commission recorded 1096 consumer complaints on 12 March 2026 relating to telecommunications services, this represented a decline from the 1190 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1096
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (467)
- Most reported state/territory
- California (128)
Where the complaints came from
Across 709 cities in 52 states and territories, a total of 1096 complaints were recorded on 12 March 2026. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 128 | 11.7% |
| Florida | 88 | 8.0% |
| Texas | 70 | 6.4% |
| New York | 63 | 5.7% |
| North Carolina | 54 | 4.9% |
| Illinois | 52 | 4.7% |
| Colorado | 47 | 4.3% |
| Arizona | 37 | 3.4% |
| Pennsylvania | 36 | 3.3% |
| Ohio | 35 | 3.2% |
| Other states and territories | 485 | 44.3% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 868 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 868 | 79.2% |
| Internet | 156 | 14.2% |
| TV | 40 | 3.6% |
| Radio | 19 | 1.7% |
| Emergency | 10 | 0.9% |
| Accessibility | 3 | 0.3% |
Phone complaints
868 complaints were recorded in this category, representing 79.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 467 | 53.8% |
| Billing | 205 | 23.6% |
| Availability (including rural call completion) | 66 | 7.6% |
| Equipment | 55 | 6.3% |
| Number Portability (keeping your number if you change providers) | 30 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 22 | 2.5% |
| Interference (including signal jammers) | 9 | 1.0% |
| Privacy | 7 | 0.8% |
| Junk Faxes | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
156 complaints were recorded in this category, representing 14.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 85 | 54.5% |
| Availability | 38 | 24.4% |
| Speed | 12 | 7.7% |
| Interference | 9 | 5.8% |
| Equipment | 6 | 3.8% |
| Privacy | 6 | 3.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
40 complaints were recorded in this category, representing 3.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 47.5% |
| Availability | 13 | 32.5% |
| Indecency | 3 | 7.5% |
| Equipment | 2 | 5.0% |
| Loud Commercials | 1 | 2.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 467 complaints relating to unwanted calls on this date, representing 42.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 909-0815 | 14 | 3.0% |
| (866) 398-2896 | 6 | 1.3% |
| (855) 357-2070 | 5 | 1.1% |
| (315) 208-3908 | 2 | 0.4% |
| (315) 208-3919 | 2 | 0.4% |
| (315) 208-3982 | 2 | 0.4% |
| (833) 588-3819 | 2 | 0.4% |
| (866) 386-5598 | 2 | 0.4% |
| (877) 531-1296 | 2 | 0.4% |
| (888) 912-1876 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 909-0815 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.