FCC Consumer Complaints – 23 March 2026
Introduction
On 23 March 2026, 1091 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 453 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1091
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (325)
- Most reported state/territory
- California (117)
Where the complaints came from
Across 736 cities in 50 states and territories, a total of 1091 complaints were recorded on 23 March 2026. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 10.7% |
| Florida | 89 | 8.2% |
| Texas | 82 | 7.5% |
| New York | 51 | 4.7% |
| Pennsylvania | 48 | 4.4% |
| Illinois | 45 | 4.1% |
| Georgia | 43 | 3.9% |
| Michigan | 42 | 3.8% |
| Colorado | 35 | 3.2% |
| Ohio | 34 | 3.1% |
| Other states and territories | 504 | 46.2% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 775 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 775 | 71.0% |
| Internet | 199 | 18.2% |
| TV | 92 | 8.4% |
| Radio | 15 | 1.4% |
| Emergency | 10 | 0.9% |
Phone complaints
775 complaints were recorded in this category, representing 71.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 325 | 41.9% |
| Billing | 204 | 26.3% |
| Availability (including rural call completion) | 72 | 9.3% |
| Equipment | 65 | 8.4% |
| Number Portability (keeping your number if you change providers) | 42 | 5.4% |
| Cramming (unauthorized charges on your phone bill) | 29 | 3.7% |
| Privacy | 21 | 2.7% |
| Interference (including signal jammers) | 8 | 1.0% |
| Junk Faxes | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
199 complaints were recorded in this category, representing 18.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 96 | 48.2% |
| Availability | 46 | 23.1% |
| Speed | 17 | 8.5% |
| Interference | 15 | 7.5% |
| Privacy | 13 | 6.5% |
| Equipment | 12 | 6.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
92 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 51 | 55.4% |
| Billing | 17 | 18.5% |
| Equipment | 9 | 9.8% |
| Indecency | 7 | 7.6% |
| Loud Commercials | 7 | 7.6% |
| Interference | 1 | 1.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 325 complaints relating to unwanted calls were recorded on this date, representing 29.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 994-2142 | 11 | 3.4% |
| (855) 994-1953 | 8 | 2.5% |
| (800) 960-7201 | 2 | 0.6% |
| (855) 909-0815 | 2 | 0.6% |
| (866) 771-5844 | 2 | 0.6% |
| (202) 599-1045 | 1 | 0.3% |
| (205) 594-9301 | 1 | 0.3% |
| (206) 324-9877 | 1 | 0.3% |
| (206) 594-1795 | 1 | 0.3% |
| (207) 987-8141 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (855) 994-2142 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.