FCC Consumer Complaints – 2 May 2026
Introduction
A total of 581 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 2 May 2026, this represented a decline from the 1075 complaints recorded the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 581
- States & territories reporting
- 49
- Most common issue
- Billing (185)
- Most reported state/territory
- California (68)
Where the complaints came from
A total of 581 complaints were recorded on 2 May 2026, with reports originating from 426 cities in 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 68 | 11.7% |
| Texas | 63 | 10.8% |
| Florida | 48 | 8.3% |
| New York | 41 | 7.1% |
| Colorado | 25 | 4.3% |
| District of Columbia | 22 | 3.8% |
| Pennsylvania | 22 | 3.8% |
| Georgia | 20 | 3.4% |
| Illinois | 20 | 3.4% |
| North Carolina | 20 | 3.4% |
| Other states and territories | 232 | 39.9% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 396 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 396 | 68.2% |
| Internet | 129 | 22.2% |
| TV | 38 | 6.5% |
| Radio | 11 | 1.9% |
| Accessibility | 4 | 0.7% |
| Emergency | 3 | 0.5% |
Phone complaints
396 complaints were recorded in this category, representing 68.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 149 | 37.6% |
| Billing | 126 | 31.8% |
| Equipment | 38 | 9.6% |
| Availability (including rural call completion) | 22 | 5.6% |
| Number Portability (keeping your number if you change providers) | 22 | 5.6% |
| Cramming (unauthorized charges on your phone bill) | 16 | 4.0% |
| Interference (including signal jammers) | 10 | 2.5% |
| Privacy | 9 | 2.3% |
| Rural Call Completion | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
129 complaints were recorded in this category, representing 22.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 40.3% |
| Interference | 28 | 21.7% |
| Availability | 16 | 12.4% |
| Speed | 12 | 9.3% |
| Privacy | 11 | 8.5% |
| Equipment | 10 | 7.8% |
Billing and Interference accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
38 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 31.6% |
| Indecency | 9 | 23.7% |
| Billing | 7 | 18.4% |
| Loud Commercials | 4 | 10.5% |
| Interference | 3 | 7.9% |
| Equipment | 2 | 5.3% |
| Privacy | 1 | 2.6% |
The remaining complaints in this category were spread across several issues, including Availability, Indecency and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.