FCC Consumer Complaints – 3 May 2026
Introduction
On 3 May 2026, 416 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 581 complaints recorded the day before. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 416
- States & territories reporting
- 45
- Most common issue
- Billing (142)
- Most reported state/territory
- California (49)
Where the complaints came from
Across 335 cities in 45 states and territories, a total of 416 complaints were recorded on 3 May 2026. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 49 | 11.8% |
| Florida | 35 | 8.4% |
| Texas | 27 | 6.5% |
| New York | 22 | 5.3% |
| Michigan | 20 | 4.8% |
| North Carolina | 18 | 4.3% |
| Georgia | 16 | 3.8% |
| Virginia | 16 | 3.8% |
| Illinois | 15 | 3.6% |
| Ohio | 13 | 3.1% |
| Other states and territories | 185 | 44.5% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 277 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 277 | 66.6% |
| Internet | 99 | 23.8% |
| TV | 27 | 6.5% |
| Emergency | 6 | 1.4% |
| Radio | 5 | 1.2% |
| Accessibility | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
277 complaints were recorded in this category, representing 66.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 96 | 34.7% |
| Unwanted Calls | 89 | 32.1% |
| Equipment | 24 | 8.7% |
| Availability (including rural call completion) | 19 | 6.9% |
| Number Portability (keeping your number if you change providers) | 16 | 5.8% |
| Cramming (unauthorized charges on your phone bill) | 13 | 4.7% |
| Privacy | 12 | 4.3% |
| Interference (including signal jammers) | 7 | 2.5% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
99 complaints were recorded in this category, representing 23.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 41.4% |
| Interference | 18 | 18.2% |
| Availability | 14 | 14.1% |
| Equipment | 11 | 11.1% |
| Speed | 8 | 8.1% |
| Privacy | 7 | 7.1% |
Billing was the most commonly reported issue in this category, while other issues occurred less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.