FCC Consumer Complaints – 5 May 2026
Introduction
The Federal Communications Commission recorded 1180 consumer complaints on Tuesday, 5 May 2026 relating to telecommunications services, this was higher than the 1061 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1180
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (419)
- Most reported state/territory
- California (136)
Where the complaints came from
The 1180 complaints recorded on 5 May 2026 were submitted from 735 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 136 | 11.5% |
| Florida | 129 | 10.9% |
| Texas | 111 | 9.4% |
| New York | 59 | 5.0% |
| Pennsylvania | 47 | 4.0% |
| North Carolina | 45 | 3.8% |
| Georgia | 38 | 3.2% |
| Colorado | 34 | 2.9% |
| Virginia | 34 | 2.9% |
| Ohio | 32 | 2.7% |
| Other states and territories | 513 | 43.5% |
Location highlight
Complaints in California were reported across 88 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 913 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 913 | 77.4% |
| Internet | 208 | 17.6% |
| TV | 36 | 3.1% |
| Radio | 13 | 1.1% |
| Emergency | 8 | 0.7% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
913 complaints were recorded in this category, representing 77.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 419 | 45.9% |
| Billing | 257 | 28.1% |
| Equipment | 91 | 10.0% |
| Number Portability (keeping your number if you change providers) | 41 | 4.5% |
| Availability (including rural call completion) | 39 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 25 | 2.7% |
| Privacy | 14 | 1.5% |
| Interference (including signal jammers) | 11 | 1.2% |
| Slamming (change of your carrier without permission) | 8 | 0.9% |
| Junk Faxes | 5 | 0.5% |
| Rural Call Completion | 3 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
208 complaints were recorded in this category, representing 17.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 107 | 51.4% |
| Interference | 29 | 13.9% |
| Availability | 28 | 13.5% |
| Equipment | 21 | 10.1% |
| Speed | 14 | 6.7% |
| Privacy | 9 | 4.3% |
The largest share of complaints in this category related to Billing and Interference, with fewer reports falling into other issue types.
TV complaints
36 complaints were recorded in this category, representing 3.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 10 | 27.8% |
| Billing | 8 | 22.2% |
| Loud Commercials | 8 | 22.2% |
| Indecency | 4 | 11.1% |
| Interference | 3 | 8.3% |
| Equipment | 2 | 5.6% |
| Privacy | 1 | 2.8% |
A broad mix of issues was reported in this category, with Availability, Billing and Loud Commercials among the most common.
Unwanted calls
There were 419 complaints relating to unwanted calls on this date, representing 35.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (217) 863-7144 | 9 | 2.1% |
| (888) 912-0755 | 6 | 1.4% |
| (855) 357-2205 | 4 | 1.0% |
| (877) 961-0315 | 4 | 1.0% |
| (877) 961-0995 | 3 | 0.7% |
| (217) 283-1803 | 2 | 0.5% |
| (217) 834-9723 | 2 | 0.5% |
| (855) 731-2017 | 2 | 0.5% |
| (866) 386-5459 | 2 | 0.5% |
| (208) 747-0767 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (217) 863-7144 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.