FCC Consumer Complaints – 11 May 2026
Introduction
On Monday, 11 May 2026, the Federal Communications Commission recorded 935 consumer complaints relating to telecommunications services, this was higher than the 421 complaints recorded the day before. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 935
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (304)
- Most reported state/territory
- California (97)
Where the complaints came from
The 935 complaints recorded on 11 May 2026 were submitted from 629 cities across 46 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 97 | 10.4% |
| Florida | 90 | 9.6% |
| Texas | 89 | 9.5% |
| New York | 58 | 6.2% |
| North Carolina | 53 | 5.7% |
| Ohio | 38 | 4.1% |
| Michigan | 36 | 3.9% |
| Pennsylvania | 36 | 3.9% |
| Illinois | 32 | 3.4% |
| New Jersey | 31 | 3.3% |
| Other states and territories | 373 | 39.9% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 704 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 704 | 75.3% |
| Internet | 169 | 18.1% |
| TV | 31 | 3.3% |
| Radio | 21 | 2.2% |
| Emergency | 5 | 0.5% |
| Accessibility | 4 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
704 complaints were recorded in this category, representing 75.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 304 | 43.2% |
| Billing | 206 | 29.3% |
| Equipment | 65 | 9.2% |
| Number Portability (keeping your number if you change providers) | 37 | 5.3% |
| Availability (including rural call completion) | 35 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 25 | 3.6% |
| Interference (including signal jammers) | 12 | 1.7% |
| Privacy | 12 | 1.7% |
| Junk Faxes | 3 | 0.4% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
169 complaints were recorded in this category, representing 18.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 70 | 41.4% |
| Availability | 40 | 23.7% |
| Equipment | 25 | 14.8% |
| Interference | 19 | 11.2% |
| Speed | 9 | 5.3% |
| Privacy | 6 | 3.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
31 complaints were recorded in this category, representing 3.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 38.7% |
| Indecency | 7 | 22.6% |
| Equipment | 3 | 9.7% |
| Loud Commercials | 3 | 9.7% |
| Availability | 2 | 6.5% |
| Interference | 2 | 6.5% |
| Privacy | 2 | 6.5% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 304 complaints relating to unwanted calls were recorded on this date, representing 32.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (321) 395-8621 | 7 | 2.3% |
| (877) 578-1811 | 7 | 2.3% |
| (855) 357-2205 | 6 | 2.0% |
| (279) 499-8870 | 4 | 1.3% |
| (217) 283-1932 | 3 | 1.0% |
| (877) 556-9255 | 3 | 1.0% |
| (224) 301-9872 | 2 | 0.7% |
| (267) 571-5297 | 2 | 0.7% |
| (512) 982-0396 | 2 | 0.7% |
| (207) 721-9349 | 1 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.