FCC Consumer Complaints – 12 May 2026
Introduction
A total of 1158 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 12 May 2026, complaint volume increased from 935 complaints the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1158
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (465)
- Most reported state/territory
- California (137)
Where the complaints came from
On 12 May 2026, the 1158 complaints recorded by the Federal Communications Commission were reported from 733 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. Despite the overall distribution, a notable concentration at the city level was observed in Kansas, where Lenexa accounted for 19 of the 30 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 137 | 11.8% |
| Florida | 124 | 10.7% |
| Texas | 96 | 8.3% |
| New York | 61 | 5.3% |
| Georgia | 49 | 4.2% |
| North Carolina | 45 | 3.9% |
| Washington | 44 | 3.8% |
| Pennsylvania | 38 | 3.3% |
| Virginia | 36 | 3.1% |
| Ohio | 34 | 2.9% |
| Other states and territories | 492 | 42.5% |
Location highlights
- A large share of complaints in Kansas originated from Lenexa, which accounted for most reports within the state.
- Complaints in California were reported across 98 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 865 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 865 | 74.7% |
| Internet | 222 | 19.2% |
| TV | 46 | 4.0% |
| Radio | 17 | 1.5% |
| Emergency | 5 | 0.4% |
| Accessibility | 3 | 0.3% |
Phone complaints
865 complaints were recorded in this category, representing 74.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 465 | 53.8% |
| Billing | 188 | 21.7% |
| Equipment | 63 | 7.3% |
| Availability (including rural call completion) | 52 | 6.0% |
| Number Portability (keeping your number if you change providers) | 38 | 4.4% |
| Cramming (unauthorized charges on your phone bill) | 24 | 2.8% |
| Privacy | 12 | 1.4% |
| Junk Faxes | 9 | 1.0% |
| Interference (including signal jammers) | 7 | 0.8% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
| Rural Call Completion | 3 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
222 complaints were recorded in this category, representing 19.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 91 | 41.0% |
| Availability | 48 | 21.6% |
| Interference | 25 | 11.3% |
| Speed | 24 | 10.8% |
| Equipment | 18 | 8.1% |
| Privacy | 16 | 7.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
46 complaints were recorded in this category, representing 4.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 15 | 32.6% |
| Billing | 12 | 26.1% |
| Interference | 6 | 13.0% |
| Equipment | 5 | 10.9% |
| Availability | 4 | 8.7% |
| Loud Commercials | 4 | 8.7% |
Complaints in this category covered a range of issues, including Indecency, Billing and Interference.
Unwanted calls
There were 465 complaints relating to unwanted calls on this date, representing 40.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (321) 499-1628 | 8 | 1.7% |
| (855) 994-2073 | 8 | 1.7% |
| (855) 357-2205 | 7 | 1.5% |
| (321) 395-8621 | 5 | 1.1% |
| (866) 878-0301 | 5 | 1.1% |
| (844) 502-3241 | 4 | 0.9% |
| (866) 386-5519 | 4 | 0.9% |
| (866) 398-2483 | 3 | 0.6% |
| (217) 283-1858 | 2 | 0.4% |
| (217) 283-1932 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.