FCC Consumer Complaints – 13 May 2026
Introduction
The Federal Communications Commission recorded 1273 consumer complaints on Wednesday, 13 May 2026 relating to telecommunications services, this represented an increase from the 1158 complaints recorded the day before. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1273
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (480)
- Most reported state/territory
- California (156)
Where the complaints came from
On 13 May 2026, the 1273 complaints recorded by the Federal Communications Commission were reported from 806 cities across 53 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 156 | 12.3% |
| Florida | 123 | 9.7% |
| Texas | 112 | 8.8% |
| New York | 84 | 6.6% |
| Georgia | 53 | 4.2% |
| Michigan | 50 | 3.9% |
| Illinois | 47 | 3.7% |
| Ohio | 46 | 3.6% |
| New Jersey | 41 | 3.2% |
| Colorado | 36 | 2.8% |
| Other states and territories | 522 | 41.0% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 935 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 935 | 73.4% |
| Internet | 245 | 19.2% |
| TV | 55 | 4.3% |
| Radio | 20 | 1.6% |
| Emergency | 12 | 0.9% |
| Accessibility | 5 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
935 complaints were recorded in this category, representing 73.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 480 | 51.3% |
| Billing | 235 | 25.1% |
| Equipment | 67 | 7.2% |
| Availability (including rural call completion) | 45 | 4.8% |
| Number Portability (keeping your number if you change providers) | 33 | 3.5% |
| Interference (including signal jammers) | 19 | 2.0% |
| Junk Faxes | 17 | 1.8% |
| Privacy | 16 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.5% |
| Slamming (change of your carrier without permission) | 5 | 0.5% |
| Rural Call Completion | 3 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
245 complaints were recorded in this category, representing 19.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 111 | 45.3% |
| Availability | 46 | 18.8% |
| Interference | 36 | 14.7% |
| Speed | 26 | 10.6% |
| Equipment | 21 | 8.6% |
| Privacy | 5 | 2.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
55 complaints were recorded in this category, representing 4.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 34.5% |
| Indecency | 18 | 32.7% |
| Loud Commercials | 8 | 14.5% |
| Availability | 4 | 7.3% |
| Interference | 4 | 7.3% |
| Equipment | 1 | 1.8% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
480 complaints relating to unwanted calls were recorded on this date, accounting for 37.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (321) 499-1777 | 12 | 2.5% |
| (855) 357-2205 | 9 | 1.9% |
| (866) 386-5519 | 7 | 1.5% |
| (855) 994-2073 | 5 | 1.0% |
| (877) 556-9255 | 4 | 0.8% |
| (316) 225-2951 | 2 | 0.4% |
| (706) 953-2095 | 2 | 0.4% |
| (843) 932-0993 | 2 | 0.4% |
| (855) 994-2142 | 2 | 0.4% |
| (877) 961-0995 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (321) 499-1777 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.