FCC Consumer Complaints – 14 May 2026
Introduction
The Federal Communications Commission recorded 1219 consumer complaints on Thursday, 14 May 2026 relating to telecommunications services, this represented a decline from the 1273 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1219
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (526)
- Most reported state/territory
- California (158)
Where the complaints came from
The 1219 complaints recorded on 14 May 2026 originated from 796 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 158 | 13.0% |
| Florida | 118 | 9.7% |
| Texas | 114 | 9.4% |
| New York | 66 | 5.4% |
| Pennsylvania | 50 | 4.1% |
| North Carolina | 47 | 3.9% |
| Georgia | 43 | 3.5% |
| Ohio | 42 | 3.4% |
| Virginia | 38 | 3.1% |
| Illinois | 37 | 3.0% |
| Other states and territories | 505 | 41.4% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 962 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 962 | 78.9% |
| Internet | 196 | 16.1% |
| TV | 31 | 2.5% |
| Radio | 16 | 1.3% |
| Emergency | 7 | 0.6% |
| Accessibility | 6 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
962 complaints were recorded in this category, representing 78.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 526 | 54.7% |
| Billing | 202 | 21.0% |
| Equipment | 65 | 6.8% |
| Number Portability (keeping your number if you change providers) | 51 | 5.3% |
| Availability (including rural call completion) | 43 | 4.5% |
| Cramming (unauthorized charges on your phone bill) | 29 | 3.0% |
| Interference (including signal jammers) | 17 | 1.8% |
| Privacy | 16 | 1.7% |
| Junk Faxes | 6 | 0.6% |
| Slamming (change of your carrier without permission) | 6 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Number Portability (keeping your number if you change providers).
Internet complaints
196 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 89 | 45.4% |
| Availability | 37 | 18.9% |
| Interference | 32 | 16.3% |
| Speed | 17 | 8.7% |
| Equipment | 16 | 8.2% |
| Privacy | 5 | 2.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
31 complaints were recorded in this category, representing 2.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 38.7% |
| Availability | 6 | 19.4% |
| Equipment | 4 | 12.9% |
| Indecency | 4 | 12.9% |
| Loud Commercials | 2 | 6.5% |
| Interference | 1 | 3.2% |
| Privacy | 1 | 3.2% |
Complaints in this category covered a range of issues, including Billing, Availability and Equipment.
Unwanted calls
There were 526 complaints relating to unwanted calls on this date, representing 43.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (786) 783-3666 | 5 | 1.0% |
| (281) 947-3861 | 2 | 0.4% |
| (503) 309-3209 | 2 | 0.4% |
| (855) 357-2205 | 2 | 0.4% |
| (855) 372-2519 | 2 | 0.4% |
| (937) 246-9693 | 2 | 0.4% |
| (201) 468-7591 | 1 | 0.2% |
| (201) 778-9793 | 1 | 0.2% |
| (202) 330-9614 | 1 | 0.2% |
| (202) 369-5524 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 357-2205 | 13 | 2.5% |
| (321) 499-1896 | 3 | 0.6% |
| (866) 771-6802 | 3 | 0.6% |
| (321) 499-1777 | 2 | 0.4% |
| (502) 480-0267 | 2 | 0.4% |
| (855) 357-2071 | 2 | 0.4% |
| (855) 994-2073 | 2 | 0.4% |
| (877) 578-2688 | 2 | 0.4% |
| (877) 961-0567 | 2 | 0.4% |
| (877) 961-0995 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 357-2205 stood out as the most frequently reported business contact number.
- (786) 783-3666 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.