FCC Consumer Complaints – 23 May 2026
Introduction
A total of 645 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 23 May 2026, this was lower than the 1126 complaints recorded the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 645
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (204)
- Most reported state/territory
- California (78)
Where the complaints came from
A total of 645 complaints were recorded on 23 May 2026, with reports originating from 452 cities in 48 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 78 | 12.1% |
| Texas | 57 | 8.8% |
| Florida | 47 | 7.3% |
| New York | 43 | 6.7% |
| Maryland | 33 | 5.1% |
| Colorado | 29 | 4.5% |
| Georgia | 25 | 3.9% |
| Illinois | 25 | 3.9% |
| Virginia | 23 | 3.6% |
| West Virginia | 22 | 3.4% |
| Other states and territories | 263 | 40.8% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 487 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 487 | 75.5% |
| Internet | 121 | 18.8% |
| TV | 23 | 3.6% |
| Radio | 8 | 1.2% |
| Emergency | 3 | 0.5% |
| Accessibility | 2 | 0.3% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
487 complaints were recorded in this category, representing 75.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 204 | 41.9% |
| Billing | 141 | 29.0% |
| Availability (including rural call completion) | 51 | 10.5% |
| Equipment | 37 | 7.6% |
| Cramming (unauthorized charges on your phone bill) | 16 | 3.3% |
| Number Portability (keeping your number if you change providers) | 15 | 3.1% |
| Interference (including signal jammers) | 12 | 2.5% |
| Slamming (change of your carrier without permission) | 5 | 1.0% |
| Privacy | 3 | 0.6% |
| Rural Call Completion | 2 | 0.4% |
| Junk Faxes | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
121 complaints were recorded in this category, representing 18.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 33.1% |
| Availability | 26 | 21.5% |
| Interference | 26 | 21.5% |
| Speed | 14 | 11.6% |
| Equipment | 11 | 9.1% |
| Privacy | 4 | 3.3% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Interference.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.