FCC Consumer Complaints – 24 May 2026
Introduction
The Federal Communications Commission recorded 494 consumer complaints on Sunday, 24 May 2026 relating to telecommunications services, this was lower than the 645 complaints recorded the previous day. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 494
- States & territories reporting
- 44
- Most common issue
- Billing (156)
- Most reported state/territory
- California (63)
Where the complaints came from
The 494 complaints recorded on 24 May 2026 originated from 358 cities across 44 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 63 | 12.8% |
| Florida | 51 | 10.3% |
| Texas | 34 | 6.9% |
| Washington | 29 | 5.9% |
| New York | 25 | 5.1% |
| Colorado | 24 | 4.9% |
| Arizona | 17 | 3.4% |
| North Carolina | 17 | 3.4% |
| District of Columbia | 16 | 3.2% |
| Pennsylvania | 16 | 3.2% |
| Other states and territories | 202 | 40.9% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 341 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 341 | 69.0% |
| Internet | 107 | 21.7% |
| TV | 22 | 4.5% |
| Radio | 11 | 2.2% |
| Emergency | 10 | 2.0% |
| Accessibility | 3 | 0.6% |
Phone complaints
341 complaints were recorded in this category, representing 69.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 106 | 31.1% |
| Unwanted Calls | 103 | 30.2% |
| Equipment | 45 | 13.2% |
| Availability (including rural call completion) | 26 | 7.6% |
| Number Portability (keeping your number if you change providers) | 19 | 5.6% |
| Interference (including signal jammers) | 18 | 5.3% |
| Privacy | 11 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 9 | 2.6% |
| Rural Call Completion | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
107 complaints were recorded in this category, representing 21.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 39.3% |
| Availability | 19 | 17.8% |
| Speed | 14 | 13.1% |
| Interference | 13 | 12.1% |
| Privacy | 11 | 10.3% |
| Equipment | 8 | 7.5% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.