FCC Consumer Complaints – 25 May 2026
Introduction
On Monday, 25 May 2026, the Federal Communications Commission recorded 586 consumer complaints relating to telecommunications services, complaint volume increased from 494 complaints the previous day. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 586
- States & territories reporting
- 46
- Most common issue
- Billing (172)
- Most reported state/territory
- California (66)
Where the complaints came from
Reports recorded on 25 May 2026 show 586 complaints originating from 426 cities across 46 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 66 | 11.3% |
| Texas | 48 | 8.2% |
| New York | 41 | 7.0% |
| Georgia | 37 | 6.3% |
| Florida | 35 | 6.0% |
| Pennsylvania | 27 | 4.6% |
| New Jersey | 24 | 4.1% |
| Colorado | 22 | 3.8% |
| Virginia | 22 | 3.8% |
| North Carolina | 18 | 3.1% |
| Other states and territories | 246 | 42.0% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 406 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 406 | 69.3% |
| Internet | 125 | 21.3% |
| TV | 42 | 7.2% |
| Radio | 8 | 1.4% |
| Emergency | 3 | 0.5% |
| Accessibility | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
406 complaints were recorded in this category, representing 69.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 169 | 41.6% |
| Billing | 121 | 29.8% |
| Equipment | 40 | 9.9% |
| Availability (including rural call completion) | 28 | 6.9% |
| Number Portability (keeping your number if you change providers) | 16 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 13 | 3.2% |
| Interference (including signal jammers) | 7 | 1.7% |
| Privacy | 7 | 1.7% |
| Rural Call Completion | 2 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
125 complaints were recorded in this category, representing 21.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 33.6% |
| Interference | 25 | 20.0% |
| Availability | 22 | 17.6% |
| Speed | 16 | 12.8% |
| Equipment | 10 | 8.0% |
| Privacy | 10 | 8.0% |
The remaining complaints in this category were spread across several issues, including Billing, Interference and Availability.
TV complaints
42 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 23 | 54.8% |
| Billing | 9 | 21.4% |
| Availability | 4 | 9.5% |
| Equipment | 2 | 4.8% |
| Interference | 2 | 4.8% |
| Loud Commercials | 1 | 2.4% |
| Privacy | 1 | 2.4% |
The largest share of complaints in this category related to Indecency and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.