FCC Consumer Complaints – 28 May 2026
Introduction
The Federal Communications Commission recorded 1228 consumer complaints on 28 May 2026 relating to telecommunications services, this represented an increase from the 1195 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1228
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (414)
- Most reported state/territory
- California (145)
Where the complaints came from
On 28 May 2026, the 1228 complaints recorded by the Federal Communications Commission were reported from 801 cities across 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 145 | 11.8% |
| Florida | 112 | 9.1% |
| Texas | 112 | 9.1% |
| New York | 89 | 7.2% |
| Colorado | 46 | 3.7% |
| Georgia | 45 | 3.7% |
| Pennsylvania | 44 | 3.6% |
| Illinois | 43 | 3.5% |
| Ohio | 40 | 3.3% |
| North Carolina | 39 | 3.2% |
| Other states and territories | 513 | 41.8% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 930 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 930 | 75.7% |
| Internet | 233 | 19.0% |
| TV | 44 | 3.6% |
| Radio | 12 | 1.0% |
| Emergency | 5 | 0.4% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
930 complaints were recorded in this category, representing 75.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 414 | 44.5% |
| Billing | 270 | 29.0% |
| Equipment | 83 | 8.9% |
| Availability (including rural call completion) | 55 | 5.9% |
| Number Portability (keeping your number if you change providers) | 45 | 4.8% |
| Cramming (unauthorized charges on your phone bill) | 24 | 2.6% |
| Privacy | 15 | 1.6% |
| Interference (including signal jammers) | 13 | 1.4% |
| Slamming (change of your carrier without permission) | 6 | 0.6% |
| Junk Faxes | 3 | 0.3% |
| Rural Call Completion | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
233 complaints were recorded in this category, representing 19.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 107 | 45.9% |
| Availability | 49 | 21.0% |
| Interference | 24 | 10.3% |
| Speed | 24 | 10.3% |
| Equipment | 21 | 9.0% |
| Privacy | 8 | 3.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
44 complaints were recorded in this category, representing 3.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 47.7% |
| Availability | 6 | 13.6% |
| Loud Commercials | 6 | 13.6% |
| Indecency | 5 | 11.4% |
| Equipment | 4 | 9.1% |
| Interference | 2 | 4.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 414 complaints relating to unwanted calls on this date, representing 33.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 581-1978 | 12 | 2.9% |
| (877) 578-1940 | 7 | 1.7% |
| (866) 771-5928 | 5 | 1.2% |
| (877) 578-1736 | 5 | 1.2% |
| (877) 957-2952 | 4 | 1.0% |
| (855) 580-2332 | 3 | 0.7% |
| (855) 714-5127 | 3 | 0.7% |
| (877) 556-9255 | 3 | 0.7% |
| (949) 229-4889 | 3 | 0.7% |
| (360) 262-2542 | 2 | 0.5% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 581-1978 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.