FCC Consumer Complaints – 31 May 2026
Introduction
On 31 May 2026, 450 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 638 complaints recorded the day before. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Billing, accounting for 160 complaints.
Key statistics
- Total complaints
- 450
- States & territories reporting
- 48
- Most common issue
- Billing (160)
- Most reported state/territory
- California (59)
Where the complaints came from
The 450 complaints recorded on 31 May 2026 were submitted from 346 cities across 48 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 59 | 13.1% |
| Texas | 39 | 8.7% |
| Florida | 36 | 8.0% |
| New York | 23 | 5.1% |
| North Carolina | 20 | 4.4% |
| New Jersey | 16 | 3.6% |
| Pennsylvania | 16 | 3.6% |
| Arizona | 15 | 3.3% |
| Washington | 15 | 3.3% |
| Maryland | 13 | 2.9% |
| Other states and territories | 198 | 44.0% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 306 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 306 | 68.0% |
| Internet | 96 | 21.3% |
| TV | 26 | 5.8% |
| Radio | 13 | 2.9% |
| Emergency | 7 | 1.6% |
| Accessibility | 2 | 0.4% |
Phone complaints
306 complaints were recorded in this category, representing 68.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 104 | 34.0% |
| Unwanted Calls | 78 | 25.5% |
| Equipment | 34 | 11.1% |
| Availability (including rural call completion) | 25 | 8.2% |
| Number Portability (keeping your number if you change providers) | 18 | 5.9% |
| Cramming (unauthorized charges on your phone bill) | 16 | 5.2% |
| Interference (including signal jammers) | 11 | 3.6% |
| Privacy | 10 | 3.3% |
| Slamming (change of your carrier without permission) | 7 | 2.3% |
| Junk Faxes | 1 | 0.3% |
A broad mix of issues was reported in this category, with Billing, Unwanted Calls and Equipment among the most common.
Internet complaints
96 complaints were recorded in this category, representing 21.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 43.8% |
| Speed | 15 | 15.6% |
| Availability | 14 | 14.6% |
| Equipment | 11 | 11.5% |
| Privacy | 10 | 10.4% |
| Interference | 4 | 4.2% |
Billing accounted for the largest share of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.