FCC Consumer Complaints – 28 June 2026
Introduction
On 28 June 2026, 491 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 692 complaints recorded the previous day. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 491
- States & territories reporting
- 45
- Most common issue
- Billing (163)
- Most reported state/territory
- California (65)
Where the complaints came from
Reports recorded on 28 June 2026 show 491 complaints originating from 370 cities across 45 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 65 | 13.2% |
| Texas | 45 | 9.2% |
| Florida | 36 | 7.3% |
| Georgia | 25 | 5.1% |
| New York | 24 | 4.9% |
| New Jersey | 20 | 4.1% |
| Virginia | 20 | 4.1% |
| Arizona | 18 | 3.7% |
| Michigan | 15 | 3.1% |
| Pennsylvania | 15 | 3.1% |
| Other states and territories | 208 | 42.4% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 337 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 337 | 68.6% |
| Internet | 111 | 22.6% |
| TV | 28 | 5.7% |
| Radio | 6 | 1.2% |
| Accessibility | 4 | 0.8% |
| Emergency | 4 | 0.8% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
337 complaints were recorded in this category, representing 68.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 117 | 34.7% |
| Billing | 108 | 32.0% |
| Equipment | 37 | 11.0% |
| Number Portability (keeping your number if you change providers) | 25 | 7.4% |
| Availability (including rural call completion) | 24 | 7.1% |
| Privacy | 12 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 10 | 3.0% |
| Interference (including signal jammers) | 2 | 0.6% |
| Rural Call Completion | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
111 complaints were recorded in this category, representing 22.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 42.3% |
| Availability | 20 | 18.0% |
| Equipment | 13 | 11.7% |
| Interference | 13 | 11.7% |
| Speed | 11 | 9.9% |
| Privacy | 7 | 6.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.