FCC Consumer Complaints – 28 July 2026
Introduction
On Tuesday, 28 July 2026, 2352 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 1474 complaints the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 2352
- States & territories reporting
- 49
- Most common issue
- Billing (712)
- Most reported state/territory
- California (259)
Where the complaints came from
A total of 2352 complaints were recorded on 28 July 2026, with reports originating from 1223 cities in 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, a significant concentration was observed in Virginia, where Triangle accounted for 66 of the 110 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 259 | 11.0% |
| Florida | 188 | 8.0% |
| Texas | 188 | 8.0% |
| New York | 175 | 7.4% |
| Virginia | 110 | 4.7% |
| Georgia | 105 | 4.5% |
| Illinois | 100 | 4.3% |
| Pennsylvania | 98 | 4.2% |
| New Jersey | 93 | 4.0% |
| North Carolina | 87 | 3.7% |
| Other states and territories | 948 | 40.3% |
Location highlight
Complaints in Virginia were heavily concentrated in Triangle, which accounted for the majority of reports within the state.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 1893 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1893 | 80.5% |
| Internet | 368 | 15.6% |
| TV | 61 | 2.6% |
| Radio | 15 | 0.6% |
| Emergency | 11 | 0.5% |
| Accessibility | 4 | 0.2% |
Phone complaints
1893 complaints were recorded in this category, representing 80.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 660 | 34.9% |
| Billing | 530 | 28.0% |
| Availability (including rural call completion) | 312 | 16.5% |
| Equipment | 116 | 6.1% |
| Interference (including signal jammers) | 86 | 4.5% |
| Number Portability (keeping your number if you change providers) | 73 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 65 | 3.4% |
| Privacy | 15 | 0.8% |
| Slamming (change of your carrier without permission) | 12 | 0.6% |
| Junk Faxes | 11 | 0.6% |
| Rural Call Completion | 3 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
368 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 160 | 43.5% |
| Availability | 101 | 27.4% |
| Interference | 42 | 11.4% |
| Equipment | 38 | 10.3% |
| Speed | 20 | 5.4% |
| Privacy | 7 | 1.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
61 complaints were recorded in this category, representing 2.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 36.1% |
| Availability | 11 | 18.0% |
| Loud Commercials | 7 | 11.5% |
| Equipment | 6 | 9.8% |
| Indecency | 6 | 9.8% |
| Privacy | 4 | 6.6% |
| Interference | 3 | 4.9% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Loud Commercials.
Unwanted calls
There were 660 complaints relating to unwanted calls on this date, representing 28.1% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (279) 759-9651 | 18 | 2.7% |
| (309) 301-1881 | 15 | 2.3% |
| (309) 300-1693 | 8 | 1.2% |
| (309) 301-1140 | 7 | 1.1% |
| (369) 216-6437 | 6 | 0.9% |
| (279) 759-9764 | 5 | 0.8% |
| (309) 301-1798 | 5 | 0.8% |
| (309) 301-1431 | 4 | 0.6% |
| (309) 301-1879 | 4 | 0.6% |
| (877) 556-9255 | 3 | 0.5% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (279) 759-9651 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.