FCC Consumer Complaints – 1 August 2026
Introduction
On 1 August 2026, the Federal Communications Commission recorded 560 consumer complaints relating to telecommunications services, this was higher than the 499 complaints recorded the previous day. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 560
- States & territories reporting
- 47
- Most common issue
- Billing (203)
- Most reported state/territory
- California (72)
Where the complaints came from
The 560 complaints recorded on 1 August 2026 originated from 430 cities across 47 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 72 | 12.9% |
| Texas | 46 | 8.2% |
| Florida | 43 | 7.7% |
| Illinois | 35 | 6.3% |
| Ohio | 29 | 5.2% |
| North Carolina | 28 | 5.0% |
| New York | 26 | 4.6% |
| Pennsylvania | 23 | 4.1% |
| Georgia | 20 | 3.6% |
| Indiana | 17 | 3.0% |
| Other states and territories | 221 | 39.5% |
Location highlight
California had the widest distribution of complaints, with reports originating from 55 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 407 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 407 | 72.7% |
| Internet | 119 | 21.3% |
| TV | 19 | 3.4% |
| Radio | 8 | 1.4% |
| Emergency | 6 | 1.1% |
| Accessibility | 1 | 0.2% |
Phone complaints
407 complaints were recorded in this category, representing 72.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 139 | 34.2% |
| Unwanted Calls | 135 | 33.2% |
| Equipment | 42 | 10.3% |
| Availability (including rural call completion) | 29 | 7.1% |
| Number Portability (keeping your number if you change providers) | 24 | 5.9% |
| Cramming (unauthorized charges on your phone bill) | 17 | 4.2% |
| Interference (including signal jammers) | 10 | 2.5% |
| Privacy | 9 | 2.2% |
| Slamming (change of your carrier without permission) | 2 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
119 complaints were recorded in this category, representing 21.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 47.9% |
| Availability | 22 | 18.5% |
| Equipment | 15 | 12.6% |
| Interference | 12 | 10.1% |
| Speed | 9 | 7.6% |
| Privacy | 4 | 3.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
135 complaints relating to unwanted calls were recorded on this date, accounting for 24.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (369) 216-6437 | 9 | 6.7% |
| (844) 515-1847 | 3 | 2.2% |
| (469) 717-4012 | 2 | 1.5% |
| (202) 614-8455 | 1 | 0.7% |
| (207) 204-5129 | 1 | 0.7% |
| (214) 224-2079 | 1 | 0.7% |
| (214) 717-6533 | 1 | 0.7% |
| (240) 414-8980 | 1 | 0.7% |
| (270) 342-5087 | 1 | 0.7% |
| (281) 393-7401 | 1 | 0.7% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (369) 216-6437 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.