FCC Consumer Complaints – 31 July 2026
Introduction
On 31 July 2026, 499 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1619 complaints the previous day. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 499
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (196)
- Most reported state/territory
- California (76)
Where the complaints came from
Reports recorded on 31 July 2026 show 499 complaints originating from 360 cities across 47 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 76 | 15.2% |
| Florida | 44 | 8.8% |
| Texas | 31 | 6.2% |
| Washington | 27 | 5.4% |
| New York | 26 | 5.2% |
| Pennsylvania | 23 | 4.6% |
| New Jersey | 21 | 4.2% |
| Illinois | 20 | 4.0% |
| Ohio | 20 | 4.0% |
| North Carolina | 16 | 3.2% |
| Other states and territories | 195 | 39.1% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 395 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 395 | 79.2% |
| Internet | 65 | 13.0% |
| TV | 26 | 5.2% |
| Radio | 5 | 1.0% |
| Emergency | 4 | 0.8% |
| Request for Dispute Assistance | 4 | 0.8% |
Phone complaints
395 complaints were recorded in this category, representing 79.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 196 | 49.6% |
| Billing | 96 | 24.3% |
| Equipment | 27 | 6.8% |
| Availability (including rural call completion) | 25 | 6.3% |
| Number Portability (keeping your number if you change providers) | 16 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 11 | 2.8% |
| Privacy | 10 | 2.5% |
| Interference (including signal jammers) | 5 | 1.3% |
| Junk Faxes | 4 | 1.0% |
| Slamming (change of your carrier without permission) | 4 | 1.0% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
65 complaints were recorded in this category, representing 13.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 41.5% |
| Interference | 10 | 15.4% |
| Speed | 9 | 13.8% |
| Availability | 8 | 12.3% |
| Equipment | 6 | 9.2% |
| Privacy | 5 | 7.7% |
Billing was the most commonly reported issue in this category, while other issues occurred less frequently.
Unwanted calls
There were 196 complaints relating to unwanted calls on this date, representing 39.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (369) 216-6437 | 9 | 4.6% |
| (309) 301-1881 | 5 | 2.6% |
| (217) 394-8983 | 2 | 1.0% |
| (360) 417-2062 | 2 | 1.0% |
| (844) 515-1847 | 2 | 1.0% |
| (201) 586-1315 | 1 | 0.5% |
| (202) 935-1472 | 1 | 0.5% |
| (203) 539-0150 | 1 | 0.5% |
| (206) 929-0460 | 1 | 0.5% |
| (207) 204-5129 | 1 | 0.5% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (369) 216-6437 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.