FCC Consumer Complaints – 5 August 2026
Introduction
On 5 August 2026, the Federal Communications Commission recorded 1546 consumer complaints relating to telecommunications services, this represented an increase from the 1449 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1546
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (554)
- Most reported state/territory
- California (189)
Where the complaints came from
The 1546 complaints recorded on 5 August 2026 originated from 953 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 189 | 12.2% |
| Texas | 166 | 10.7% |
| Florida | 129 | 8.3% |
| New York | 78 | 5.0% |
| Pennsylvania | 75 | 4.9% |
| Georgia | 58 | 3.8% |
| Ohio | 56 | 3.6% |
| Illinois | 53 | 3.4% |
| New Jersey | 53 | 3.4% |
| North Carolina | 52 | 3.4% |
| Other states and territories | 637 | 41.2% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 1184 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1184 | 76.6% |
| Internet | 282 | 18.2% |
| TV | 49 | 3.2% |
| Radio | 16 | 1.0% |
| Emergency | 12 | 0.8% |
| Accessibility | 3 | 0.2% |
Phone complaints
1184 complaints were recorded in this category, representing 76.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 554 | 46.8% |
| Billing | 327 | 27.6% |
| Equipment | 93 | 7.9% |
| Availability (including rural call completion) | 69 | 5.8% |
| Number Portability (keeping your number if you change providers) | 59 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 38 | 3.2% |
| Interference (including signal jammers) | 18 | 1.5% |
| Privacy | 11 | 0.9% |
| Slamming (change of your carrier without permission) | 6 | 0.5% |
| Junk Faxes | 4 | 0.3% |
| Rural Call Completion | 4 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
282 complaints were recorded in this category, representing 18.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 132 | 46.8% |
| Availability | 62 | 22.0% |
| Equipment | 33 | 11.7% |
| Interference | 28 | 9.9% |
| Speed | 19 | 6.7% |
| Privacy | 8 | 2.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
49 complaints were recorded in this category, representing 3.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 32.7% |
| Availability | 10 | 20.4% |
| Loud Commercials | 7 | 14.3% |
| Indecency | 6 | 12.2% |
| Equipment | 4 | 8.2% |
| Interference | 4 | 8.2% |
| Privacy | 1 | 2.0% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
Unwanted calls
There were 554 complaints relating to unwanted calls on this date, representing 35.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (369) 216-6437 | 27 | 4.9% |
| (866) 398-3636 | 5 | 0.9% |
| (601) 202-1025 | 3 | 0.5% |
| (217) 394-8983 | 2 | 0.4% |
| (833) 684-5481 | 2 | 0.4% |
| (844) 502-2838 | 2 | 0.4% |
| (855) 357-1990 | 2 | 0.4% |
| (855) 580-2451 | 2 | 0.4% |
| (877) 556-9255 | 2 | 0.4% |
| (201) 270-1236 | 1 | 0.2% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (369) 216-6437 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.