FCC Consumer Complaints – 27 August 2026
Introduction
On Thursday, 27 August 2026, 1649 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1710 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1649
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (669)
- Most reported state/territory
- California (184)
Where the complaints came from
Across 1006 cities in 52 states and territories, a total of 1649 complaints were recorded on 27 August 2026. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 184 | 11.2% |
| Florida | 139 | 8.4% |
| Texas | 138 | 8.4% |
| New York | 87 | 5.3% |
| Pennsylvania | 81 | 4.9% |
| North Carolina | 70 | 4.2% |
| Illinois | 55 | 3.3% |
| Colorado | 54 | 3.3% |
| Georgia | 51 | 3.1% |
| Arizona | 50 | 3.0% |
| Other states and territories | 740 | 44.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 1300 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1300 | 78.8% |
| Internet | 286 | 17.3% |
| TV | 41 | 2.5% |
| Radio | 16 | 1.0% |
| Accessibility | 3 | 0.2% |
| Emergency | 3 | 0.2% |
Phone complaints
1300 complaints were recorded in this category, representing 78.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 669 | 51.5% |
| Billing | 304 | 23.4% |
| Equipment | 112 | 8.6% |
| Availability (including rural call completion) | 99 | 7.6% |
| Number Portability (keeping your number if you change providers) | 45 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 36 | 2.8% |
| Interference (including signal jammers) | 15 | 1.2% |
| Privacy | 15 | 1.2% |
| Junk Faxes | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
286 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 124 | 43.4% |
| Availability | 58 | 20.3% |
| Equipment | 44 | 15.4% |
| Interference | 30 | 10.5% |
| Speed | 24 | 8.4% |
| Privacy | 6 | 2.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
41 complaints were recorded in this category, representing 2.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 34.1% |
| Availability | 7 | 17.1% |
| Indecency | 7 | 17.1% |
| Equipment | 6 | 14.6% |
| Interference | 3 | 7.3% |
| Loud Commercials | 3 | 7.3% |
A broad mix of issues was reported in this category, with Billing, Availability and Indecency among the most common.
Unwanted calls
There were 669 complaints relating to unwanted calls on this date, representing 40.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 580-2742 | 14 | 2.1% |
| (844) 502-3210 | 10 | 1.5% |
| (775) 438-1770 | 8 | 1.2% |
| (669) 310-5700 | 7 | 1.0% |
| (844) 515-1297 | 7 | 1.0% |
| (877) 372-1095 | 4 | 0.6% |
| (877) 578-2202 | 4 | 0.6% |
| (855) 994-2276 | 3 | 0.4% |
| (877) 556-9255 | 3 | 0.4% |
| (877) 578-2834 | 3 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 580-2742 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.