FCC Consumer Complaints – 28 August 2026
Introduction
On 28 August 2026, the Federal Communications Commission recorded 1529 consumer complaints relating to telecommunications services, complaint volume fell from 1649 complaints the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1529
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (570)
- Most reported state/territory
- California (190)
Where the complaints came from
Reports recorded on 28 August 2026 show 1529 complaints originating from 958 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 190 | 12.4% |
| Florida | 133 | 8.7% |
| Texas | 125 | 8.2% |
| New York | 90 | 5.9% |
| Pennsylvania | 72 | 4.7% |
| North Carolina | 71 | 4.6% |
| Georgia | 65 | 4.3% |
| New Jersey | 61 | 4.0% |
| Ohio | 48 | 3.1% |
| Virginia | 42 | 2.7% |
| Other states and territories | 632 | 41.3% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 1212 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1212 | 79.3% |
| Internet | 255 | 16.7% |
| TV | 34 | 2.2% |
| Radio | 13 | 0.9% |
| Accessibility | 8 | 0.5% |
| Emergency | 6 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1212 complaints were recorded in this category, representing 79.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 570 | 47.0% |
| Billing | 319 | 26.3% |
| Equipment | 93 | 7.7% |
| Availability (including rural call completion) | 83 | 6.8% |
| Number Portability (keeping your number if you change providers) | 68 | 5.6% |
| Cramming (unauthorized charges on your phone bill) | 36 | 3.0% |
| Interference (including signal jammers) | 17 | 1.4% |
| Privacy | 17 | 1.4% |
| Slamming (change of your carrier without permission) | 5 | 0.4% |
| Rural Call Completion | 3 | 0.2% |
| Junk Faxes | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
255 complaints were recorded in this category, representing 16.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 119 | 46.7% |
| Availability | 49 | 19.2% |
| Equipment | 35 | 13.7% |
| Speed | 20 | 7.8% |
| Interference | 18 | 7.1% |
| Privacy | 14 | 5.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
34 complaints were recorded in this category, representing 2.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 35.3% |
| Equipment | 6 | 17.6% |
| Indecency | 5 | 14.7% |
| Loud Commercials | 5 | 14.7% |
| Availability | 2 | 5.9% |
| Interference | 2 | 5.9% |
| Privacy | 2 | 5.9% |
The remaining complaints in this category were spread across several issues, including Billing, Equipment and Indecency.
Unwanted calls
570 complaints relating to unwanted calls were recorded on this date, accounting for 37.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 580-2381 | 14 | 2.5% |
| (369) 216-6437 | 6 | 1.1% |
| (855) 580-2742 | 6 | 1.1% |
| (888) 310-4734 | 5 | 0.9% |
| (669) 310-5700 | 4 | 0.7% |
| (775) 438-1770 | 3 | 0.5% |
| (844) 502-3210 | 3 | 0.5% |
| (888) 860-0052 | 3 | 0.5% |
| (833) 850-3088 | 2 | 0.4% |
| (844) 502-3257 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 580-2381 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.