FCC Consumer Complaints – 5 September 2026
Introduction
On 5 September 2026, 791 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1453 complaints recorded the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 791
- States & territories reporting
- 48
- Most common issue
- Billing (256)
- Most reported state/territory
- California (97)
Where the complaints came from
A total of 791 complaints were recorded on 5 September 2026, with reports originating from 550 cities in 48 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 97 | 12.3% |
| Texas | 66 | 8.3% |
| Florida | 55 | 7.0% |
| Colorado | 32 | 4.0% |
| North Carolina | 32 | 4.0% |
| New York | 32 | 4.0% |
| Michigan | 29 | 3.7% |
| Pennsylvania | 29 | 3.7% |
| Tennessee | 28 | 3.5% |
| Georgia | 27 | 3.4% |
| Other states and territories | 364 | 46.0% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 556 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 556 | 70.3% |
| Internet | 180 | 22.8% |
| TV | 36 | 4.6% |
| Radio | 17 | 2.1% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
556 complaints were recorded in this category, representing 70.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 216 | 38.8% |
| Billing | 173 | 31.1% |
| Equipment | 53 | 9.5% |
| Availability (including rural call completion) | 47 | 8.5% |
| Cramming (unauthorized charges on your phone bill) | 24 | 4.3% |
| Number Portability (keeping your number if you change providers) | 21 | 3.8% |
| Interference (including signal jammers) | 9 | 1.6% |
| Privacy | 8 | 1.4% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
| Junk Faxes | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
180 complaints were recorded in this category, representing 22.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 68 | 37.8% |
| Availability | 41 | 22.8% |
| Equipment | 24 | 13.3% |
| Interference | 24 | 13.3% |
| Speed | 13 | 7.2% |
| Privacy | 10 | 5.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
36 complaints were recorded in this category, representing 4.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 41.7% |
| Indecency | 10 | 27.8% |
| Availability | 6 | 16.7% |
| Loud Commercials | 2 | 5.6% |
| Interference | 1 | 2.8% |
| Privacy | 1 | 2.8% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 216 complaints relating to unwanted calls on this date, representing 27.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 357-2026 | 15 | 6.9% |
| (309) 312-9642 | 4 | 1.9% |
| (866) 771-5820 | 4 | 1.9% |
| (888) 310-2379 | 4 | 1.9% |
| (888) 269-4918 | 3 | 1.4% |
| (855) 994-0589 | 2 | 0.9% |
| (877) 961-0139 | 2 | 0.9% |
| (201) 423-8747 | 1 | 0.5% |
| (207) 620-1538 | 1 | 0.5% |
| (227) 218-6924 | 1 | 0.5% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (855) 357-2026 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.