FCC Consumer Complaints – 6 September 2026
Introduction
On Sunday, 6 September 2026, 630 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 791 complaints recorded the day before. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 630
- States & territories reporting
- 47
- Most common issue
- Billing (181)
- Most reported state/territory
- California (92)
Where the complaints came from
Across 419 cities in 47 states and territories, a total of 630 complaints were recorded on 6 September 2026. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 92 | 14.6% |
| Texas | 49 | 7.8% |
| Florida | 46 | 7.3% |
| Pennsylvania | 46 | 7.3% |
| North Carolina | 24 | 3.8% |
| Washington | 23 | 3.7% |
| New York | 22 | 3.5% |
| New Jersey | 21 | 3.3% |
| Michigan | 20 | 3.2% |
| Georgia | 18 | 2.9% |
| Other states and territories | 269 | 42.7% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 432 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 432 | 68.6% |
| Internet | 155 | 24.6% |
| TV | 29 | 4.6% |
| Radio | 6 | 1.0% |
| Emergency | 4 | 0.6% |
| Accessibility | 2 | 0.3% |
| Request for Dispute Assistance | 2 | 0.3% |
Phone complaints
432 complaints were recorded in this category, representing 68.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 175 | 40.5% |
| Billing | 111 | 25.7% |
| Equipment | 43 | 10.0% |
| Number Portability (keeping your number if you change providers) | 39 | 9.0% |
| Availability (including rural call completion) | 27 | 6.3% |
| Cramming (unauthorized charges on your phone bill) | 17 | 3.9% |
| Interference (including signal jammers) | 9 | 2.1% |
| Privacy | 9 | 2.1% |
| Slamming (change of your carrier without permission) | 2 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
155 complaints were recorded in this category, representing 24.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 63 | 40.6% |
| Availability | 32 | 20.6% |
| Interference | 20 | 12.9% |
| Equipment | 18 | 11.6% |
| Speed | 16 | 10.3% |
| Privacy | 6 | 3.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
175 complaints relating to unwanted calls were recorded on this date, accounting for 27.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (309) 312-9642 | 5 | 2.9% |
| (830) 431-9830 | 4 | 2.3% |
| (866) 771-5820 | 4 | 2.3% |
| (217) 863-7161 | 2 | 1.1% |
| (855) 994-0589 | 2 | 1.1% |
| (201) 270-4995 | 1 | 0.6% |
| (201) 577-8956 | 1 | 0.6% |
| (202) 351-2704 | 1 | 0.6% |
| (210) 256-7825 | 1 | 0.6% |
| (217) 395-8017 | 1 | 0.6% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Live Voice was reported slightly more often than other call types.
- (309) 312-9642 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.