FCC Consumer Complaints – 4 October 2026
Introduction
A total of 824 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 4 October 2026, this represented a decline from the 1060 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 824
- States & territories reporting
- 49
- Most common issue
- Billing (259)
- Most reported state/territory
- California (116)
Where the complaints came from
The 824 complaints recorded on 4 October 2026 originated from 546 cities across 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 116 | 14.1% |
| Florida | 82 | 10.0% |
| New York | 73 | 8.9% |
| Texas | 60 | 7.3% |
| Pennsylvania | 43 | 5.2% |
| Colorado | 42 | 5.1% |
| Arizona | 32 | 3.9% |
| Illinois | 29 | 3.5% |
| Michigan | 23 | 2.8% |
| Georgia | 22 | 2.7% |
| Other states and territories | 302 | 36.7% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 556 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 556 | 67.5% |
| Internet | 153 | 18.6% |
| TV | 97 | 11.8% |
| Emergency | 8 | 1.0% |
| Radio | 8 | 1.0% |
| Accessibility | 2 | 0.2% |
Phone complaints
556 complaints were recorded in this category, representing 67.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 179 | 32.2% |
| Billing | 174 | 31.3% |
| Equipment | 71 | 12.8% |
| Availability (including rural call completion) | 54 | 9.7% |
| Number Portability (keeping your number if you change providers) | 28 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 21 | 3.8% |
| Interference (including signal jammers) | 11 | 2.0% |
| Privacy | 9 | 1.6% |
| Slamming (change of your carrier without permission) | 8 | 1.4% |
| Rural Call Completion | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
153 complaints were recorded in this category, representing 18.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 47.1% |
| Equipment | 23 | 15.0% |
| Availability | 22 | 14.4% |
| Speed | 18 | 11.8% |
| Interference | 13 | 8.5% |
| Privacy | 5 | 3.3% |
Billing and Equipment were the main issues reported in this category, while other issues were less common.
TV complaints
97 complaints were recorded in this category, representing 11.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 56 | 57.7% |
| Billing | 13 | 13.4% |
| Availability | 12 | 12.4% |
| Loud Commercials | 12 | 12.4% |
| Equipment | 2 | 2.1% |
| Interference | 1 | 1.0% |
| Privacy | 1 | 1.0% |
Indecency and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.