FCC Consumer Complaints – 10 October 2026
Introduction
On Saturday, 10 October 2026, the Federal Communications Commission recorded 972 consumer complaints relating to telecommunications services, complaint volume fell from 1652 complaints the day before. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 972
- States & territories reporting
- 48
- Most common issue
- Billing (324)
- Most reported state/territory
- California (114)
Where the complaints came from
Reports recorded on 10 October 2026 show 972 complaints originating from 653 cities across 48 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 11.7% |
| Texas | 97 | 10.0% |
| Florida | 91 | 9.4% |
| New York | 54 | 5.6% |
| Colorado | 50 | 5.1% |
| Georgia | 40 | 4.1% |
| Pennsylvania | 37 | 3.8% |
| Michigan | 34 | 3.5% |
| Washington | 32 | 3.3% |
| Illinois | 31 | 3.2% |
| Other states and territories | 392 | 40.3% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 730 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 730 | 75.1% |
| Internet | 172 | 17.7% |
| TV | 48 | 4.9% |
| Radio | 11 | 1.1% |
| Emergency | 7 | 0.7% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
730 complaints were recorded in this category, representing 75.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 239 | 32.7% |
| Unwanted Calls | 236 | 32.3% |
| Equipment | 75 | 10.3% |
| Number Portability (keeping your number if you change providers) | 58 | 7.9% |
| Availability (including rural call completion) | 54 | 7.4% |
| Cramming (unauthorized charges on your phone bill) | 37 | 5.1% |
| Privacy | 14 | 1.9% |
| Interference (including signal jammers) | 10 | 1.4% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
| Rural Call Completion | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Number Portability (keeping your number if you change providers).
Internet complaints
172 complaints were recorded in this category, representing 17.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 40.1% |
| Availability | 42 | 24.4% |
| Speed | 24 | 14.0% |
| Equipment | 17 | 9.9% |
| Interference | 15 | 8.7% |
| Privacy | 5 | 2.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
48 complaints were recorded in this category, representing 4.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 21 | 43.8% |
| Billing | 16 | 33.3% |
| Availability | 4 | 8.3% |
| Interference | 3 | 6.3% |
| Equipment | 2 | 4.2% |
| Loud Commercials | 2 | 4.2% |
Indecency and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 236 complaints relating to unwanted calls on this date, representing 24.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 578-1727 | 7 | 3.0% |
| (331) 888-1940 | 4 | 1.7% |
| (216) 474-9035 | 3 | 1.3% |
| (844) 502-3051 | 3 | 1.3% |
| (844) 515-1289 | 3 | 1.3% |
| (646) 663-1660 | 2 | 0.8% |
| (830) 483-6312 | 2 | 0.8% |
| (844) 515-1367 | 2 | 0.8% |
| (877) 372-0903 | 2 | 0.8% |
| (201) 270-2479 | 1 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Text Message was reported slightly more often than other call types.
- (877) 578-1727 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.