FCC Consumer Complaints – 11 October 2026
Introduction
A total of 797 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 11 October 2026, complaint volume fell from 972 complaints the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 797
- States & territories reporting
- 49
- Most common issue
- Billing (285)
- Most reported state/territory
- California (98)
Where the complaints came from
A total of 797 complaints were recorded on 11 October 2026, with reports originating from 545 cities in 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 98 | 12.3% |
| Texas | 68 | 8.5% |
| Florida | 58 | 7.3% |
| New York | 45 | 5.6% |
| Pennsylvania | 40 | 5.0% |
| North Carolina | 37 | 4.6% |
| Virginia | 32 | 4.0% |
| Ohio | 31 | 3.9% |
| Colorado | 29 | 3.6% |
| Georgia | 29 | 3.6% |
| Other states and territories | 330 | 41.4% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 552 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 552 | 69.3% |
| Internet | 171 | 21.5% |
| TV | 60 | 7.5% |
| Radio | 6 | 0.8% |
| Accessibility | 4 | 0.5% |
| Emergency | 2 | 0.3% |
| Request for Dispute Assistance | 2 | 0.3% |
Phone complaints
552 complaints were recorded in this category, representing 69.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 190 | 34.4% |
| Billing | 183 | 33.2% |
| Equipment | 61 | 11.1% |
| Availability (including rural call completion) | 39 | 7.1% |
| Number Portability (keeping your number if you change providers) | 30 | 5.4% |
| Cramming (unauthorized charges on your phone bill) | 24 | 4.3% |
| Privacy | 11 | 2.0% |
| Interference (including signal jammers) | 9 | 1.6% |
| Slamming (change of your carrier without permission) | 4 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
171 complaints were recorded in this category, representing 21.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 90 | 52.6% |
| Availability | 34 | 19.9% |
| Equipment | 20 | 11.7% |
| Interference | 12 | 7.0% |
| Speed | 11 | 6.4% |
| Privacy | 4 | 2.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
60 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 28 | 46.7% |
| Billing | 12 | 20.0% |
| Availability | 8 | 13.3% |
| Loud Commercials | 6 | 10.0% |
| Equipment | 4 | 6.7% |
| Interference | 1 | 1.7% |
Indecency and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 190 complaints relating to unwanted calls were recorded on this date, representing 23.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 578-1727 | 5 | 2.6% |
| (833) 684-5548 | 4 | 2.1% |
| (217) 863-7210 | 3 | 1.6% |
| (331) 888-1940 | 3 | 1.6% |
| (804) 797-6740 | 2 | 1.1% |
| (833) 312-5275 | 2 | 1.1% |
| (833) 662-5670 | 2 | 1.1% |
| (202) 270-6431 | 1 | 0.5% |
| (202) 980-9401 | 1 | 0.5% |
| (202) 990-2117 | 1 | 0.5% |
Key patterns
- Unwanted call complaints were spread across multiple service types with similar counts.
- Text Message was reported slightly more often than other call types.
- (877) 578-1727 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.