FCC Consumer Complaints – 12 October 2026
Introduction
A total of 1498 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 12 October 2026, this represented an increase from the 797 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1498
- States & territories reporting
- 49
- Most common issue
- Billing (516)
- Most reported state/territory
- California (180)
Where the complaints came from
On 12 October 2026, the 1498 complaints recorded by the Federal Communications Commission were reported from 919 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 180 | 12.0% |
| Florida | 156 | 10.4% |
| Texas | 120 | 8.0% |
| New York | 67 | 4.5% |
| North Carolina | 65 | 4.3% |
| Georgia | 56 | 3.7% |
| Pennsylvania | 54 | 3.6% |
| Michigan | 51 | 3.4% |
| Illinois | 49 | 3.3% |
| Ohio | 47 | 3.1% |
| Other states and territories | 653 | 43.6% |
Location highlight
Complaints in California were reported across 108 cities, the widest spread observed on this date.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 1136 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1136 | 75.8% |
| Internet | 267 | 17.8% |
| TV | 77 | 5.1% |
| Emergency | 8 | 0.5% |
| Radio | 6 | 0.4% |
| Accessibility | 2 | 0.1% |
| Request for Dispute Assistance | 2 | 0.1% |
Phone complaints
1136 complaints were recorded in this category, representing 75.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 460 | 40.5% |
| Billing | 345 | 30.4% |
| Equipment | 109 | 9.6% |
| Availability (including rural call completion) | 80 | 7.0% |
| Number Portability (keeping your number if you change providers) | 46 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 44 | 3.9% |
| Privacy | 25 | 2.2% |
| Interference (including signal jammers) | 15 | 1.3% |
| Slamming (change of your carrier without permission) | 6 | 0.5% |
| Junk Faxes | 4 | 0.4% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
267 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 156 | 58.4% |
| Availability | 49 | 18.4% |
| Equipment | 23 | 8.6% |
| Interference | 18 | 6.7% |
| Speed | 16 | 6.0% |
| Privacy | 5 | 1.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
77 complaints were recorded in this category, representing 5.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 32 | 41.6% |
| Billing | 15 | 19.5% |
| Availability | 14 | 18.2% |
| Loud Commercials | 6 | 7.8% |
| Interference | 5 | 6.5% |
| Equipment | 4 | 5.2% |
| Privacy | 1 | 1.3% |
Indecency and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 460 complaints relating to unwanted calls on this date, representing 30.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (331) 888-1940 | 13 | 2.8% |
| (866) 398-2420 | 13 | 2.8% |
| (217) 863-7210 | 4 | 0.9% |
| (888) 310-3250 | 4 | 0.9% |
| (888) 269-4650 | 3 | 0.7% |
| (888) 297-2129 | 3 | 0.7% |
| (888) 310-4128 | 3 | 0.7% |
| (844) 640-4608 | 2 | 0.4% |
| (866) 342-3844 | 2 | 0.4% |
| (866) 771-5533 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.