FCC Consumer Complaints – 13 October 2026
Introduction
The Federal Communications Commission recorded 1868 consumer complaints on Tuesday, 13 October 2026 relating to telecommunications services, this was higher than the 1498 complaints recorded the previous day. Reports were received from 53 states and territories, with Florida recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1868
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (635)
- Most reported state/territory
- Florida (210)
Where the complaints came from
The 1868 complaints recorded on 13 October 2026 were submitted from 1046 cities across 53 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. Despite the overall distribution, a notable concentration at the city level was observed in Utah, where Springville accounted for 63 of the 87 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 210 | 11.2% |
| California | 200 | 10.7% |
| Texas | 171 | 9.2% |
| New York | 117 | 6.3% |
| Utah | 87 | 4.7% |
| Pennsylvania | 74 | 4.0% |
| Illinois | 70 | 3.7% |
| North Carolina | 66 | 3.5% |
| Colorado | 63 | 3.4% |
| New Jersey | 61 | 3.3% |
| Other states and territories | 749 | 40.1% |
Location highlight
Springville accounted for the majority of complaints recorded in Utah.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 1436 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1436 | 76.9% |
| Internet | 315 | 16.9% |
| TV | 79 | 4.2% |
| Radio | 21 | 1.1% |
| Emergency | 8 | 0.4% |
| Accessibility | 5 | 0.3% |
| Request for Dispute Assistance | 4 | 0.2% |
Phone complaints
1436 complaints were recorded in this category, representing 76.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 635 | 44.2% |
| Billing | 422 | 29.4% |
| Equipment | 135 | 9.4% |
| Number Portability (keeping your number if you change providers) | 84 | 5.8% |
| Availability (including rural call completion) | 76 | 5.3% |
| Cramming (unauthorized charges on your phone bill) | 36 | 2.5% |
| Privacy | 16 | 1.1% |
| Interference (including signal jammers) | 13 | 0.9% |
| Junk Faxes | 12 | 0.8% |
| Slamming (change of your carrier without permission) | 4 | 0.3% |
| Rural Call Completion | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
315 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 170 | 54.0% |
| Availability | 58 | 18.4% |
| Equipment | 31 | 9.8% |
| Speed | 26 | 8.3% |
| Interference | 18 | 5.7% |
| Privacy | 12 | 3.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
79 complaints were recorded in this category, representing 4.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 39.2% |
| Indecency | 28 | 35.4% |
| Availability | 5 | 6.3% |
| Equipment | 5 | 6.3% |
| Interference | 4 | 5.1% |
| Loud Commercials | 4 | 5.1% |
| Privacy | 1 | 1.3% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
635 complaints relating to unwanted calls were recorded on this date, accounting for 34% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 578-4279 | 14 | 2.2% |
| (331) 888-1940 | 7 | 1.1% |
| (888) 269-4806 | 7 | 1.1% |
| (626) 941-2727 | 6 | 0.9% |
| (866) 398-2420 | 6 | 0.9% |
| (510) 254-3156 | 4 | 0.6% |
| (512) 543-1782 | 3 | 0.5% |
| (877) 556-9255 | 3 | 0.5% |
| (888) 912-1903 | 3 | 0.5% |
| (240) 200-5502 | 2 | 0.3% |
Key patterns
- Business Loans Services was reported slightly more often than other service types.
- Text Message was reported slightly more often than other call types.
- (877) 578-4279 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.