FCC Consumer Complaints – 16 October 2026
Introduction
On Friday, 16 October 2026, 1776 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1812 complaints the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1776
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (615)
- Most reported state/territory
- California (213)
Where the complaints came from
The 1776 complaints recorded on 16 October 2026 originated from 1039 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 213 | 12.0% |
| Texas | 165 | 9.3% |
| Florida | 131 | 7.4% |
| New York | 91 | 5.1% |
| Pennsylvania | 76 | 4.3% |
| Illinois | 72 | 4.1% |
| North Carolina | 58 | 3.3% |
| Arizona | 55 | 3.1% |
| Massachusetts | 55 | 3.1% |
| Ohio | 55 | 3.1% |
| Other states and territories | 805 | 45.3% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 1333 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1333 | 75.1% |
| Internet | 298 | 16.8% |
| TV | 111 | 6.3% |
| Radio | 13 | 0.7% |
| Emergency | 8 | 0.5% |
| Accessibility | 7 | 0.4% |
| Request for Dispute Assistance | 6 | 0.3% |
Phone complaints
1333 complaints were recorded in this category, representing 75.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 615 | 46.1% |
| Billing | 363 | 27.2% |
| Equipment | 98 | 7.4% |
| Availability (including rural call completion) | 75 | 5.6% |
| Number Portability (keeping your number if you change providers) | 73 | 5.5% |
| Cramming (unauthorized charges on your phone bill) | 47 | 3.5% |
| Privacy | 21 | 1.6% |
| Interference (including signal jammers) | 15 | 1.1% |
| Junk Faxes | 13 | 1.0% |
| Slamming (change of your carrier without permission) | 11 | 0.8% |
| Rural Call Completion | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
298 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 146 | 49.0% |
| Availability | 49 | 16.4% |
| Speed | 36 | 12.1% |
| Equipment | 32 | 10.7% |
| Interference | 29 | 9.7% |
| Privacy | 6 | 2.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
111 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 79 | 71.2% |
| Billing | 11 | 9.9% |
| Availability | 10 | 9.0% |
| Loud Commercials | 5 | 4.5% |
| Equipment | 3 | 2.7% |
| Interference | 3 | 2.7% |
Indecency and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
615 complaints relating to unwanted calls were recorded on this date, accounting for 34.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (385) 786-8757 | 7 | 1.1% |
| (301) 558-1743 | 3 | 0.5% |
| (217) 863-7429 | 2 | 0.3% |
| (580) 269-1372 | 2 | 0.3% |
| (844) 650-2852 | 2 | 0.3% |
| (201) 356-3159 | 1 | 0.2% |
| (201) 979-3876 | 1 | 0.2% |
| (202) 391-9905 | 1 | 0.2% |
| (202) 439-8496 | 1 | 0.2% |
| (202) 538-6584 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (217) 863-7429 | 17 | 2.8% |
| (866) 386-5771 | 9 | 1.5% |
| (877) 578-2841 | 5 | 0.8% |
| (830) 483-6312 | 4 | 0.7% |
| (202) 990-3234 | 3 | 0.5% |
| (775) 438-1723 | 3 | 0.5% |
| (877) 578-1679 | 3 | 0.5% |
| (360) 227-1425 | 2 | 0.3% |
| (855) 580-2723 | 2 | 0.3% |
| (855) 994-1781 | 2 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (217) 863-7429 was reported slightly more often than other business contact numbers.
- (385) 786-8757 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.