FCC Consumer Complaints – 18 October 2026
Introduction
The Federal Communications Commission recorded 756 consumer complaints on 18 October 2026 relating to telecommunications services, complaint volume fell from 1104 complaints the day before. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 756
- States & territories reporting
- 46
- Most common issue
- Billing (240)
- Most reported state/territory
- California (98)
Where the complaints came from
On 18 October 2026, the 756 complaints recorded by the Federal Communications Commission were reported from 521 cities across 46 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 98 | 13.0% |
| Florida | 97 | 12.8% |
| Texas | 67 | 8.9% |
| New York | 45 | 6.0% |
| Pennsylvania | 37 | 4.9% |
| Arizona | 26 | 3.4% |
| Illinois | 24 | 3.2% |
| New Jersey | 23 | 3.0% |
| Ohio | 23 | 3.0% |
| Virginia | 21 | 2.8% |
| Other states and territories | 295 | 39.0% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 546 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 546 | 72.2% |
| Internet | 134 | 17.7% |
| TV | 54 | 7.1% |
| Radio | 12 | 1.6% |
| Emergency | 5 | 0.7% |
| Accessibility | 3 | 0.4% |
| Request for Dispute Assistance | 2 | 0.3% |
Phone complaints
546 complaints were recorded in this category, representing 72.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 212 | 38.8% |
| Billing | 165 | 30.2% |
| Equipment | 56 | 10.3% |
| Availability (including rural call completion) | 37 | 6.8% |
| Number Portability (keeping your number if you change providers) | 34 | 6.2% |
| Cramming (unauthorized charges on your phone bill) | 16 | 2.9% |
| Interference (including signal jammers) | 14 | 2.6% |
| Privacy | 8 | 1.5% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
134 complaints were recorded in this category, representing 17.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 53.0% |
| Availability | 28 | 20.9% |
| Speed | 13 | 9.7% |
| Equipment | 10 | 7.5% |
| Interference | 6 | 4.5% |
| Privacy | 6 | 4.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
54 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 32 | 59.3% |
| Loud Commercials | 8 | 14.8% |
| Availability | 6 | 11.1% |
| Billing | 4 | 7.4% |
| Interference | 2 | 3.7% |
The largest share of complaints in this category related to Indecency and Loud Commercials, with fewer reports falling into other issue types.
Unwanted calls
There were 212 complaints relating to unwanted calls on this date, representing 28% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 771-7077 | 9 | 4.2% |
| (217) 863-7429 | 7 | 3.3% |
| (855) 580-2649 | 3 | 1.4% |
| (281) 884-9128 | 2 | 0.9% |
| (360) 519-6455 | 2 | 0.9% |
| (555) 555-5555 | 2 | 0.9% |
| (855) 580-2723 | 2 | 0.9% |
| (202) 438-6732 | 1 | 0.5% |
| (202) 980-7944 | 1 | 0.5% |
| (208) 435-2987 | 1 | 0.5% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Text Message was reported slightly more often than other call types.
- (866) 771-7077 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.