FCC Consumer Complaints – 19 October 2026
Introduction
A total of 1893 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 19 October 2026, this was higher than the 756 complaints recorded the previous day. Complaints were reported across 52 states and territories, with Florida slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1893
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (753)
- Most reported state/territory
- Florida (238)
Where the complaints came from
Reports recorded on 19 October 2026 show 1893 complaints originating from 1058 cities across 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 238 | 12.6% |
| California | 218 | 11.5% |
| Texas | 166 | 8.8% |
| New York | 101 | 5.3% |
| Pennsylvania | 74 | 3.9% |
| Arizona | 63 | 3.3% |
| New Jersey | 60 | 3.2% |
| Massachusetts | 59 | 3.1% |
| Ohio | 59 | 3.1% |
| Colorado | 57 | 3.0% |
| Other states and territories | 797 | 42.1% |
Location highlight
California had the widest distribution of complaints, with reports originating from 143 different cities.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 1538 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1538 | 81.2% |
| Internet | 277 | 14.6% |
| TV | 52 | 2.7% |
| Radio | 11 | 0.6% |
| Accessibility | 5 | 0.3% |
| Emergency | 5 | 0.3% |
| Request for Dispute Assistance | 5 | 0.3% |
Phone complaints
1538 complaints were recorded in this category, representing 81.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 753 | 49.0% |
| Billing | 431 | 28.0% |
| Availability (including rural call completion) | 104 | 6.8% |
| Equipment | 104 | 6.8% |
| Number Portability (keeping your number if you change providers) | 61 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 36 | 2.3% |
| Privacy | 23 | 1.5% |
| Interference (including signal jammers) | 13 | 0.8% |
| Junk Faxes | 5 | 0.3% |
| Rural Call Completion | 2 | 0.1% |
| Slamming (change of your carrier without permission) | 2 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
277 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 155 | 56.0% |
| Availability | 47 | 17.0% |
| Equipment | 31 | 11.2% |
| Speed | 23 | 8.3% |
| Interference | 18 | 6.5% |
| Privacy | 3 | 1.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
52 complaints were recorded in this category, representing 2.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 19 | 36.5% |
| Billing | 14 | 26.9% |
| Loud Commercials | 7 | 13.5% |
| Equipment | 4 | 7.7% |
| Availability | 3 | 5.8% |
| Interference | 3 | 5.8% |
| Privacy | 2 | 3.8% |
Indecency and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 753 complaints relating to unwanted calls on this date, representing 39.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 310-2032 | 24 | 3.2% |
| (217) 834-9977 | 8 | 1.1% |
| (217) 863-7429 | 7 | 0.9% |
| (855) 580-2748 | 7 | 0.9% |
| (877) 578-1686 | 6 | 0.8% |
| (469) 382-0522 | 5 | 0.7% |
| (866) 771-7077 | 4 | 0.5% |
| (877) 578-1867 | 4 | 0.5% |
| (830) 483-6312 | 3 | 0.4% |
| (866) 771-5284 | 3 | 0.4% |
Key patterns
- Business Loans Services was reported slightly more often than other service types.
- Text Message was reported slightly more often than other call types.
- (888) 310-2032 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.