FCC Consumer Complaints – 20 October 2026
Introduction
The Federal Communications Commission recorded 1965 consumer complaints on 20 October 2026 relating to telecommunications services, this was higher than the 1893 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1965
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (758)
- Most reported state/territory
- California (229)
Where the complaints came from
On 20 October 2026, the 1965 complaints recorded by the Federal Communications Commission were reported from 1109 cities across 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 229 | 11.7% |
| Florida | 210 | 10.7% |
| Texas | 179 | 9.1% |
| New York | 111 | 5.6% |
| North Carolina | 88 | 4.5% |
| Pennsylvania | 69 | 3.5% |
| New Jersey | 64 | 3.3% |
| Arizona | 60 | 3.1% |
| Colorado | 60 | 3.1% |
| Michigan | 58 | 3.0% |
| Other states and territories | 834 | 42.4% |
Location highlight
California had the widest distribution of complaints, with reports originating from 126 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 1549 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1549 | 78.8% |
| Internet | 319 | 16.2% |
| TV | 59 | 3.0% |
| Radio | 22 | 1.1% |
| Request for Dispute Assistance | 9 | 0.5% |
| Emergency | 7 | 0.4% |
Phone complaints
1549 complaints were recorded in this category, representing 78.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 758 | 48.9% |
| Billing | 454 | 29.3% |
| Equipment | 101 | 6.5% |
| Availability (including rural call completion) | 84 | 5.4% |
| Number Portability (keeping your number if you change providers) | 66 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 43 | 2.8% |
| Privacy | 19 | 1.2% |
| Interference (including signal jammers) | 17 | 1.1% |
| Rural Call Completion | 2 | 0.1% |
| Slamming (change of your carrier without permission) | 2 | 0.1% |
| Junk Faxes | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
319 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 171 | 53.6% |
| Availability | 51 | 16.0% |
| Equipment | 40 | 12.5% |
| Interference | 27 | 8.5% |
| Speed | 18 | 5.6% |
| Privacy | 12 | 3.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
59 complaints were recorded in this category, representing 3.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 28 | 47.5% |
| Billing | 15 | 25.4% |
| Loud Commercials | 5 | 8.5% |
| Availability | 3 | 5.1% |
| Equipment | 3 | 5.1% |
| Interference | 3 | 5.1% |
| Privacy | 2 | 3.4% |
The largest share of complaints in this category related to Indecency and Billing, with fewer reports falling into other issue types.
Unwanted calls
758 complaints relating to unwanted calls were recorded on this date, accounting for 38.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 961-1106 | 20 | 2.6% |
| (877) 372-0946 | 15 | 2.0% |
| (217) 834-9977 | 12 | 1.6% |
| (833) 766-1884 | 6 | 0.8% |
| (830) 457-9247 | 5 | 0.7% |
| (866) 386-0850 | 5 | 0.7% |
| (888) 310-2032 | 5 | 0.7% |
| (217) 863-7429 | 4 | 0.5% |
| (877) 578-1686 | 4 | 0.5% |
| (512) 276-8721 | 3 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 961-1106 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.