FCC Consumer Complaints – 21 October 2026
Introduction
On 21 October 2026, the Federal Communications Commission recorded 2046 consumer complaints relating to telecommunications services, this represented an increase from the 1965 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 2046
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (869)
- Most reported state/territory
- California (260)
Where the complaints came from
A total of 2046 complaints were recorded on 21 October 2026, with reports originating from 1154 cities in 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 260 | 12.7% |
| Florida | 203 | 9.9% |
| Texas | 192 | 9.4% |
| New York | 95 | 4.6% |
| Ohio | 77 | 3.8% |
| Georgia | 73 | 3.6% |
| North Carolina | 71 | 3.5% |
| Pennsylvania | 71 | 3.5% |
| New Jersey | 65 | 3.2% |
| Colorado | 59 | 2.9% |
| Other states and territories | 880 | 43.0% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 1662 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1662 | 81.2% |
| Internet | 296 | 14.5% |
| TV | 64 | 3.1% |
| Radio | 12 | 0.6% |
| Emergency | 6 | 0.3% |
| Accessibility | 3 | 0.1% |
| Request for Dispute Assistance | 3 | 0.1% |
Phone complaints
1662 complaints were recorded in this category, representing 81.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 869 | 52.3% |
| Billing | 431 | 25.9% |
| Equipment | 122 | 7.3% |
| Availability (including rural call completion) | 77 | 4.6% |
| Number Portability (keeping your number if you change providers) | 64 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 44 | 2.6% |
| Interference (including signal jammers) | 21 | 1.3% |
| Privacy | 21 | 1.3% |
| Junk Faxes | 6 | 0.4% |
| Slamming (change of your carrier without permission) | 4 | 0.2% |
| Rural Call Completion | 3 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
296 complaints were recorded in this category, representing 14.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 161 | 54.4% |
| Availability | 48 | 16.2% |
| Equipment | 28 | 9.5% |
| Interference | 22 | 7.4% |
| Speed | 22 | 7.4% |
| Privacy | 15 | 5.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
64 complaints were recorded in this category, representing 3.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 46.9% |
| Indecency | 15 | 23.4% |
| Availability | 7 | 10.9% |
| Loud Commercials | 6 | 9.4% |
| Equipment | 2 | 3.1% |
| Interference | 2 | 3.1% |
Billing and Indecency were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 869 complaints relating to unwanted calls on this date, representing 42.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 994-2061 | 24 | 2.8% |
| (888) 269-4790 | 17 | 2.0% |
| (877) 372-0946 | 12 | 1.4% |
| (830) 457-9247 | 8 | 0.9% |
| (217) 834-9551 | 5 | 0.6% |
| (855) 357-2157 | 5 | 0.6% |
| (866) 771-6820 | 5 | 0.6% |
| (877) 578-1675 | 5 | 0.6% |
| (877) 961-0612 | 5 | 0.6% |
| (877) 961-1106 | 5 | 0.6% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 994-2061 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.