FCC Consumer Complaints – 2 December 2025
Introduction
The Federal Communications Commission recorded 1216 consumer complaints on 2 December 2025 relating to telecommunications services, this represented a decline from the 1250 complaints recorded the day before. The complaints came from 51 states and territories, with California recording the largest share of reports at 198 complaints. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1216
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (536)
- Most reported state/territory
- California (198)
Where the complaints came from
The 1216 complaints recorded on 2 December 2025 were submitted from 756 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 198 | 16.3% |
| Texas | 88 | 7.2% |
| Florida | 84 | 6.9% |
| New York | 66 | 5.4% |
| Pennsylvania | 55 | 4.5% |
| Georgia | 54 | 4.4% |
| Illinois | 46 | 3.8% |
| New Jersey | 40 | 3.3% |
| Virginia | 36 | 3.0% |
| Massachusetts | 34 | 2.8% |
| Other states and territories | 513 | 42.2% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 970 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 970 | 79.8% |
| Internet | 195 | 16.0% |
| TV | 34 | 2.8% |
| Radio | 10 | 0.8% |
| Accessibility | 5 | 0.4% |
| Emergency | 2 | 0.2% |
Phone complaints
970 complaints were recorded in this category, representing 79.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 536 | 55.3% |
| Billing | 191 | 19.7% |
| Equipment | 83 | 8.6% |
| Availability (including rural call completion) | 61 | 6.3% |
| Number Portability (keeping your number if you change providers) | 46 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 24 | 2.5% |
| Junk Faxes | 8 | 0.8% |
| Privacy | 7 | 0.7% |
| Slamming (change of your carrier without permission) | 7 | 0.7% |
| Interference (including signal jammers) | 6 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
195 complaints were recorded in this category, representing 16.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 108 | 55.4% |
| Availability | 45 | 23.1% |
| Interference | 15 | 7.7% |
| Equipment | 10 | 5.1% |
| Speed | 10 | 5.1% |
| Privacy | 7 | 3.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
34 complaints were recorded in this category, representing 2.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 50.0% |
| Availability | 7 | 20.6% |
| Indecency | 6 | 17.6% |
| Interference | 3 | 8.8% |
| Loud Commercials | 1 | 2.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 536 complaints relating to unwanted calls were recorded on this date, representing 44.1% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 588-3806 | 13 | 2.4% |
| (833) 487-2724 | 6 | 1.1% |
| (833) 487-2729 | 5 | 0.9% |
| (213) 658-6152 | 4 | 0.7% |
| (512) 788-9491 | 4 | 0.7% |
| (844) 509-2969 | 4 | 0.7% |
| (855) 768-8228 | 3 | 0.6% |
| (209) 225-9592 | 2 | 0.4% |
| (209) 455-8307 | 2 | 0.4% |
| (317) 522-1580 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 588-3806 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.