FCC Consumer Complaints – 5 December 2025
Introduction
A total of 1106 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 5 December 2025, complaint volume fell from 1178 complaints the previous day. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 507 complaints.
Key statistics
- Total complaints
- 1106
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (507)
- Most reported state/territory
- California (119)
Where the complaints came from
A total of 1106 complaints were recorded on 5 December 2025, with reports originating from 760 cities in 53 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 119 | 10.8% |
| Texas | 108 | 9.8% |
| Florida | 82 | 7.4% |
| New York | 62 | 5.6% |
| North Carolina | 52 | 4.7% |
| Georgia | 48 | 4.3% |
| Michigan | 46 | 4.2% |
| Pennsylvania | 40 | 3.6% |
| Illinois | 38 | 3.4% |
| Washington | 38 | 3.4% |
| Other states and territories | 473 | 42.8% |
Location highlight
Complaints in California were reported across 88 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 877 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 877 | 79.3% |
| Internet | 154 | 13.9% |
| TV | 50 | 4.5% |
| Radio | 18 | 1.6% |
| Emergency | 7 | 0.6% |
Phone complaints
877 complaints were recorded in this category, representing 79.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 507 | 57.8% |
| Billing | 152 | 17.3% |
| Availability (including rural call completion) | 75 | 8.6% |
| Equipment | 69 | 7.9% |
| Number Portability (keeping your number if you change providers) | 34 | 3.9% |
| Privacy | 16 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.4% |
| Interference (including signal jammers) | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
| Junk Faxes | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
154 complaints were recorded in this category, representing 13.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 62 | 40.3% |
| Availability | 47 | 30.5% |
| Equipment | 16 | 10.4% |
| Speed | 12 | 7.8% |
| Interference | 9 | 5.8% |
| Privacy | 8 | 5.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
50 complaints were recorded in this category, representing 4.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 30.0% |
| Indecency | 13 | 26.0% |
| Availability | 8 | 16.0% |
| Loud Commercials | 8 | 16.0% |
| Equipment | 2 | 4.0% |
| Interference | 2 | 4.0% |
| Privacy | 2 | 4.0% |
Complaints in this category covered a range of issues, including Billing, Indecency and Availability.
Unwanted calls
A total of 507 complaints relating to unwanted calls were recorded on this date, representing 45.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 588-3809 | 10 | 2.0% |
| (833) 487-2734 | 6 | 1.2% |
| (833) 487-2735 | 6 | 1.2% |
| (512) 788-9491 | 4 | 0.8% |
| (866) 398-0458 | 4 | 0.8% |
| (314) 926-9864 | 3 | 0.6% |
| (833) 487-2730 | 3 | 0.6% |
| (360) 996-7390 | 2 | 0.4% |
| (833) 453-0406 | 2 | 0.4% |
| (833) 487-2585 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 588-3809 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.