FCC Consumer Complaints – 12 December 2025
Introduction
On Friday, 12 December 2025, 1105 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1189 complaints recorded the previous day. Submissions were made from 50 states and territories, with California accounting for the highest number of complaints at 229. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1105
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (500)
- Most reported state/territory
- California (229)
Where the complaints came from
A total of 1105 complaints were recorded on 12 December 2025, with reports originating from 637 cities in 50 states and territories. Compared with most days, complaint activity was more concentrated, with California contributing the largest share of complaints. While complaints were reported across multiple cities, no individual location accounted for a significant share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 229 | 20.7% |
| Florida | 101 | 9.1% |
| Texas | 86 | 7.8% |
| New York | 53 | 4.8% |
| Georgia | 52 | 4.7% |
| Illinois | 36 | 3.3% |
| Arizona | 33 | 3.0% |
| North Carolina | 32 | 2.9% |
| New Jersey | 30 | 2.7% |
| Pennsylvania | 30 | 2.7% |
| Other states and territories | 422 | 38.2% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 881 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 881 | 79.7% |
| Internet | 166 | 15.0% |
| TV | 39 | 3.5% |
| Emergency | 10 | 0.9% |
| Radio | 7 | 0.6% |
| Accessibility | 2 | 0.2% |
Phone complaints
881 complaints were recorded in this category, representing 79.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 500 | 56.8% |
| Billing | 169 | 19.2% |
| Equipment | 66 | 7.5% |
| Availability (including rural call completion) | 59 | 6.7% |
| Number Portability (keeping your number if you change providers) | 34 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 20 | 2.3% |
| Junk Faxes | 13 | 1.5% |
| Interference (including signal jammers) | 9 | 1.0% |
| Privacy | 8 | 0.9% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
166 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 78 | 47.0% |
| Availability | 42 | 25.3% |
| Equipment | 14 | 8.4% |
| Interference | 14 | 8.4% |
| Speed | 14 | 8.4% |
| Privacy | 4 | 2.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
39 complaints were recorded in this category, representing 3.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 35.9% |
| Availability | 11 | 28.2% |
| Indecency | 5 | 12.8% |
| Loud Commercials | 4 | 10.3% |
| Interference | 3 | 7.7% |
| Equipment | 1 | 2.6% |
| Privacy | 1 | 2.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
500 complaints relating to unwanted calls were recorded on this date, accounting for 45.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 487-2756 | 11 | 2.2% |
| (866) 450-5559 | 8 | 1.6% |
| (866) 450-3339 | 7 | 1.4% |
| (512) 788-9491 | 5 | 1.0% |
| (833) 487-2752 | 3 | 0.6% |
| (833) 487-2755 | 3 | 0.6% |
| (866) 288-7643 | 3 | 0.6% |
| (205) 707-2784 | 2 | 0.4% |
| (209) 279-6100 | 2 | 0.4% |
| (209) 320-7304 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (833) 487-2756 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.