FCC Consumer Complaints – 13 December 2025
Introduction
On 13 December 2025, the Federal Communications Commission recorded 653 consumer complaints relating to telecommunications services, this represented a decline from the 1105 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 653
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (249)
- Most reported state/territory
- California (115)
Where the complaints came from
The 653 complaints recorded on 13 December 2025 were submitted from 439 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 17.6% |
| Texas | 67 | 10.3% |
| Florida | 41 | 6.3% |
| Maryland | 38 | 5.8% |
| New York | 36 | 5.5% |
| North Carolina | 24 | 3.7% |
| Pennsylvania | 24 | 3.7% |
| Michigan | 23 | 3.5% |
| Washington | 23 | 3.5% |
| Georgia | 22 | 3.4% |
| Other states and territories | 240 | 36.8% |
Location highlight
Complaints in California were reported across 60 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 501 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 501 | 76.7% |
| Internet | 114 | 17.5% |
| TV | 25 | 3.8% |
| Emergency | 6 | 0.9% |
| Radio | 6 | 0.9% |
| Accessibility | 1 | 0.2% |
Phone complaints
501 complaints were recorded in this category, representing 76.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 249 | 49.7% |
| Billing | 118 | 23.6% |
| Equipment | 50 | 10.0% |
| Availability (including rural call completion) | 35 | 7.0% |
| Cramming (unauthorized charges on your phone bill) | 20 | 4.0% |
| Number Portability (keeping your number if you change providers) | 16 | 3.2% |
| Privacy | 9 | 1.8% |
| Interference (including signal jammers) | 4 | 0.8% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
114 complaints were recorded in this category, representing 17.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 42.1% |
| Availability | 30 | 26.3% |
| Speed | 12 | 10.5% |
| Equipment | 11 | 9.6% |
| Interference | 8 | 7.0% |
| Privacy | 5 | 4.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 249 complaints relating to unwanted calls were recorded on this date, representing 38.1% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 487-2756 | 10 | 4.0% |
| (312) 214-4075 | 3 | 1.2% |
| (410) 541-7420 | 3 | 1.2% |
| (833) 510-1071 | 3 | 1.2% |
| (866) 288-7643 | 3 | 1.2% |
| (866) 457-0036 | 3 | 1.2% |
| (209) 362-1745 | 2 | 0.8% |
| (888) 281-2401 | 2 | 0.8% |
| (209) 218-6539 | 1 | 0.4% |
| (209) 223-2688 | 1 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (833) 487-2756 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.