FCC Consumer Complaints – 14 December 2025
Introduction
The Federal Communications Commission recorded 410 consumer complaints on Sunday, 14 December 2025 relating to telecommunications services, complaint volume fell from 653 complaints the previous day. Complaints were reported across 42 states and territories, with California slightly ahead of the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 410
- States & territories reporting
- 42
- Most common issue
- Billing (132)
- Most reported state/territory
- California (62)
Where the complaints came from
Reports recorded on 14 December 2025 show 410 complaints originating from 333 cities across 42 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 62 | 15.1% |
| Texas | 46 | 11.2% |
| Florida | 27 | 6.6% |
| New York | 21 | 5.1% |
| Michigan | 17 | 4.1% |
| Virginia | 17 | 4.1% |
| Georgia | 16 | 3.9% |
| Illinois | 14 | 3.4% |
| Arizona | 13 | 3.2% |
| Ohio | 13 | 3.2% |
| Other states and territories | 164 | 40.0% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 261 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 261 | 63.7% |
| Internet | 111 | 27.1% |
| TV | 25 | 6.1% |
| Radio | 7 | 1.7% |
| Emergency | 4 | 1.0% |
| Accessibility | 2 | 0.5% |
Phone complaints
261 complaints were recorded in this category, representing 63.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 81 | 31.0% |
| Unwanted Calls | 69 | 26.4% |
| Availability (including rural call completion) | 36 | 13.8% |
| Equipment | 32 | 12.3% |
| Number Portability (keeping your number if you change providers) | 17 | 6.5% |
| Cramming (unauthorized charges on your phone bill) | 10 | 3.8% |
| Privacy | 7 | 2.7% |
| Interference (including signal jammers) | 5 | 1.9% |
| Slamming (change of your carrier without permission) | 2 | 0.8% |
Complaints in this category covered a range of issues, including Billing, Unwanted Calls and Availability (including rural call completion).
Internet complaints
111 complaints were recorded in this category, representing 27.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 37.8% |
| Availability | 34 | 30.6% |
| Speed | 11 | 9.9% |
| Equipment | 10 | 9.0% |
| Interference | 8 | 7.2% |
| Privacy | 6 | 5.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.