FCC Consumer Complaints – 15 December 2025
Introduction
A total of 1011 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 15 December 2025, this was higher than the 410 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1011
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (361)
- Most reported state/territory
- California (138)
Where the complaints came from
The 1011 complaints recorded on 15 December 2025 were submitted from 657 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 138 | 13.6% |
| Texas | 115 | 11.4% |
| Florida | 78 | 7.7% |
| New York | 59 | 5.8% |
| Michigan | 41 | 4.1% |
| Georgia | 39 | 3.9% |
| Maryland | 38 | 3.8% |
| Ohio | 36 | 3.6% |
| North Carolina | 35 | 3.5% |
| Pennsylvania | 35 | 3.5% |
| Other states and territories | 396 | 39.2% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 756 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 756 | 74.8% |
| Internet | 186 | 18.4% |
| TV | 38 | 3.8% |
| Radio | 16 | 1.6% |
| Emergency | 8 | 0.8% |
| Accessibility | 7 | 0.7% |
Phone complaints
756 complaints were recorded in this category, representing 74.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 361 | 47.8% |
| Billing | 174 | 23.0% |
| Availability (including rural call completion) | 81 | 10.7% |
| Equipment | 58 | 7.7% |
| Number Portability (keeping your number if you change providers) | 36 | 4.8% |
| Cramming (unauthorized charges on your phone bill) | 26 | 3.4% |
| Interference (including signal jammers) | 8 | 1.1% |
| Privacy | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
| Junk Faxes | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
186 complaints were recorded in this category, representing 18.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 79 | 42.5% |
| Availability | 58 | 31.2% |
| Equipment | 17 | 9.1% |
| Speed | 17 | 9.1% |
| Interference | 13 | 7.0% |
| Privacy | 2 | 1.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
38 complaints were recorded in this category, representing 3.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 39.5% |
| Availability | 9 | 23.7% |
| Interference | 5 | 13.2% |
| Loud Commercials | 5 | 13.2% |
| Indecency | 3 | 7.9% |
| Privacy | 1 | 2.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 361 complaints relating to unwanted calls were recorded on this date, representing 35.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 304-2982 | 6 | 1.7% |
| (866) 288-7643 | 5 | 1.4% |
| (866) 450-5559 | 5 | 1.4% |
| (833) 487-2756 | 4 | 1.1% |
| (833) 487-2758 | 3 | 0.8% |
| (833) 591-3828 | 3 | 0.8% |
| (866) 457-0036 | 3 | 0.8% |
| (866) 457-0152 | 3 | 0.8% |
| (726) 800-8908 | 2 | 0.6% |
| (800) 677-1569 | 2 | 0.6% |
Key patterns
- Mortgage Loans Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 304-2982 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.