FCC Consumer Complaints – 16 December 2025
Introduction
The Federal Communications Commission recorded 1115 consumer complaints on 16 December 2025 relating to telecommunications services, complaint volume increased from 1011 complaints the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1115
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (422)
- Most reported state/territory
- California (190)
Where the complaints came from
The 1115 complaints recorded on 16 December 2025 originated from 681 cities across 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 190 | 17.0% |
| Texas | 96 | 8.6% |
| Florida | 78 | 7.0% |
| New York | 53 | 4.8% |
| Georgia | 46 | 4.1% |
| Michigan | 42 | 3.8% |
| North Carolina | 42 | 3.8% |
| Pennsylvania | 42 | 3.8% |
| Illinois | 37 | 3.3% |
| Ohio | 36 | 3.2% |
| Other states and territories | 453 | 40.6% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 869 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 869 | 77.9% |
| Internet | 199 | 17.8% |
| TV | 28 | 2.5% |
| Radio | 12 | 1.1% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
869 complaints were recorded in this category, representing 77.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 422 | 48.6% |
| Billing | 212 | 24.4% |
| Equipment | 76 | 8.7% |
| Availability (including rural call completion) | 69 | 7.9% |
| Number Portability (keeping your number if you change providers) | 48 | 5.5% |
| Cramming (unauthorized charges on your phone bill) | 19 | 2.2% |
| Privacy | 13 | 1.5% |
| Interference (including signal jammers) | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
| Junk Faxes | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
199 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 93 | 46.7% |
| Availability | 61 | 30.7% |
| Speed | 17 | 8.5% |
| Equipment | 13 | 6.5% |
| Interference | 8 | 4.0% |
| Privacy | 7 | 3.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 422 complaints relating to unwanted calls on this date, representing 37.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 293-3726 | 10 | 2.4% |
| (520) 815-0373 | 2 | 0.5% |
| (202) 289-1950 | 1 | 0.2% |
| (208) 453-3635 | 1 | 0.2% |
| (208) 816-5485 | 1 | 0.2% |
| (208) 884-4270 | 1 | 0.2% |
| (213) 952-3038 | 1 | 0.2% |
| (218) 607-0463 | 1 | 0.2% |
| (231) 310-4467 | 1 | 0.2% |
| (239) 844-8399 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 487-2761 | 10 | 2.4% |
| (866) 288-7643 | 8 | 1.9% |
| (512) 788-9491 | 3 | 0.7% |
| (833) 487-2758 | 3 | 0.7% |
| (833) 591-3828 | 3 | 0.7% |
| (866) 457-0346 | 3 | 0.7% |
| (888) 352-6777 | 3 | 0.7% |
| (800) 677-1569 | 2 | 0.5% |
| (833) 510-1071 | 2 | 0.5% |
| (833) 619-0546 | 2 | 0.5% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 487-2761 was reported slightly more often than other business contact numbers.
- (855) 293-3726 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.